# Marches Home Care Services

*Operated by Marches Home Care Services Limited.*

Marches Home Care Services is a CQC-regulated home-care agency in Leominster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 13/04/2019

## Practical info

- Postcode: HR6 8NL
- Registered manager: Roberts, Helena
- Local authority: Herefordshire, County of
- Region: West Midlands
- City: Leominster
- Last CQC check: 13/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-21

### effective

- Finding
  - Adapting service to meet people's needs
  - Published: 2019-06-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-21

### Other

- Finding
  - Evidence: Staff supported through regular one-to-one sessions, team meetings and practical induction training
  - Published: 2020-01-29
- Finding
  - Evidence: Regular quality monitoring through surveys, audits, incident review and actioning feedback from people
  - Published: 2020-01-29
- Finding
  - Evidence: Open and transparent management culture encouraging staff to raise concerns via whistleblowing policy
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred culture with staff building genuine relationships and respecting privacy and dignity
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised, regularly reviewed care plans developed with involvement of people and their families
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines support provided by trained and competent staff with spot-check audits by the registered manager
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safe recruitment including DBS checks and written references before staff commenced work
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding, abuse types, and reporting procedures
  - Published: 2020-01-29
- Finding
  - Evidence: High-quality end-of-life care with palliative care training for all staff and established hospice links
  - Published: 2019-06-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-21
- Finding
  - End of life care and support
  - Published: 2019-06-21
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-21
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-21
- Finding
  - Staffing and recruitment
  - Published: 2019-06-21
- Finding
  - Using medicines safely
  - Published: 2019-06-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-21

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2019-06-21
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2019-06-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-21
- Finding
  - Planning and promoting person-centred, high-quality care and openness; duty of candour; working in partnership
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-137554598

HomeCare Compass is an independent guide and is not affiliated with the CQC.