# Belmont Homecare Services

*Operated by Belmont Homecare Services Limited.*

Belmont Homecare Services is a CQC-regulated home-care agency in Redditch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2023

## Practical info

- Postcode: B98 9HN
- Registered manager: Anderson, Samantha
- Local authority: Worcestershire
- Region: West Midlands
- City: Redditch
- Last CQC check: 11/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-11

### Other

- Finding
  - Evidence: Registered manager was responsive to CQC findings and began addressing gaps during the inspection itself.
  - Published: 2023-02-11
- Finding
  - Evidence: Complaints were managed well and responded to in a timely way.
  - Published: 2023-02-11
- Finding
  - Evidence: Staff demonstrated awareness of cultural and communication needs, including accommodating preferences such as female-only carers.
  - Published: 2023-02-11
- Finding
  - Evidence: Positive workplace culture with staff feeling well supported, listened to and able to raise concerns with an approachable management team.
  - Published: 2023-02-11
- Finding
  - Evidence: Effective communication with people and relatives, including regular feedback calls starting within 24 hours of the first visit.
  - Published: 2023-02-11
- Finding
  - Evidence: Strong continuity of care with people regularly seeing the same staff, supporting safety and relationship-building.
  - Published: 2023-02-11
- Finding
  - Evidence: Staff were skilled, well-trained and supported, with a detailed induction process and regular spot checks of practice.
  - Published: 2023-02-11
- Finding
  - Evidence: People and relatives were overwhelmingly positive about the care provided, describing it as personalised, timely and never rushed.
  - Published: 2023-02-11
- **staff_competency** _(minor)_
  - Evidence: when the registered manager had taken on staff they knew from a previous role they had failed to get a previous employers reference for these individuals because they knew them.
  - Published: 2023-02-11
- **governance** _(moderate)_
  - Evidence: The provider had not always had good oversight of the service...The registered manager used an electronic system for auditing, but this did not have enough detail to support quality improvement.
  - Published: 2023-02-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-11
- Finding
  - Using medicines safely
  - Published: 2023-02-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-11
- Finding
  - Staffing and recruitment
  - Published: 2023-02-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13735267192

HomeCare Compass is an independent guide and is not affiliated with the CQC.