# KITE - Keep Independent Through Enablement

*Operated by Wandsworth Borough Council.*

KITE - Keep Independent Through Enablement is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/09/2023

## Practical info

- Postcode: SW18 2PU
- Registered manager: Hollowell, Mary
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 15/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Monthly staff meetings used as lessons-learnt sessions referencing dignity standards.
  - Published: 2023-09-27
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals, people, and relatives to drive continuous improvement.
  - Published: 2023-09-27
- Finding
  - Evidence: Quality assurance system with key performance indicators and regular audits across care plans, risk assessments, complaints and staff files.
  - Published: 2023-09-27
- Finding
  - Evidence: Electronic system used to monitor appointment schedules, daily logs, and care plans in real time.
  - Published: 2023-09-27
- Finding
  - Evidence: Open, inclusive culture with clear lines of communication and accessible management.
  - Published: 2023-09-27
- Finding
  - Evidence: Infection prevention and control policies were up to date with regular audits.
  - Published: 2023-09-27
- Finding
  - Evidence: Medicines were managed safely with staff trained to prompt and support self-administration.
  - Published: 2023-09-27
- Finding
  - Evidence: Staff received 3-monthly supervision and annual appraisals.
  - Published: 2023-09-27
- Finding
  - Evidence: Thorough recruitment process including scenario-based interviews, DBS checks, and a 6-month probationary period.
  - Published: 2023-09-27
- Finding
  - Evidence: People felt safe; relatives and healthcare professionals confirmed a safe, robust service was provided.
  - Published: 2023-09-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-27
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-27
- Finding
  - Using medicines safely
  - Published: 2023-09-27
- Finding
  - Staffing and recruitment
  - Published: 2023-09-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-27

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-09-27
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-09-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-137189807

HomeCare Compass is an independent guide and is not affiliated with the CQC.