# Ravenscroft House

*Operated by Achieve Together Limited.*

Ravenscroft House is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/11/2019

## Practical info

- Postcode: SO31 8ER
- Registered manager: Burton, Una
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 06/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care planning
  - Published: 2021-10-30
- Finding
  - Maintaining relationships and preventing social isolation
  - Published: 2021-10-30
- Finding
  - Person-centred culture and independence
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Health care referrals and professional liaison
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff induction, training and development
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and DoLS
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Open and transparent culture led by a knowledgeable, approachable registered manager
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance systems including audits, incident analysis, tenant meetings and professional satisfaction surveys
  - Published: 2021-10-30
- Finding
  - Evidence: People's end of life wishes sensitively discussed, recorded and respected in care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Regular staff supervision, appraisal and ongoing training including MCA and DoLS awareness
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough recruitment processes including DBS checks, references and identity verification
  - Published: 2021-10-30
- Finding
  - Evidence: Effective safeguarding practices with up-to-date policies, staff training and clear reporting pathways
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medication management with locked cabinets, regular checks, staff training and competency assessments
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred culture empowering people to make their own choices and live independently
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptionally kind and caring staff who went the extra mile, including a nine-hour round trip to reunite a person with a long-lost parent
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Care planning and review involvement
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Incident recording, analysis and learning
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-136882631

HomeCare Compass is an independent guide and is not affiliated with the CQC.