# Hartwig Care (Bexley)

*Operated by Hartwig Care Limited.*

Hartwig Care (Bexley) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 02/09/2023

## Practical info

- Postcode: SE9 5EA
- Registered manager: Uwaoma, Onyinyechi
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 02/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-09-16
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-16
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-09-16
- Finding
  - Supporting people to eat and drink enough
  - Published: 2023-09-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-16

### Other

- Finding
  - Evidence: Staff completed induction including Care Certificate for those new to the profession.
  - Published: 2023-09-16
- Finding
  - Evidence: The service worked in partnership with local authority, district nurses and other healthcare professionals.
  - Published: 2023-09-16
- Finding
  - Evidence: Staff were supported through regular supervisions providing opportunity to review performance and identify development needs.
  - Published: 2023-09-16
- Finding
  - Evidence: Infection control was appropriately managed with adequate PPE available to staff.
  - Published: 2023-09-16
- Finding
  - Evidence: Staff had completed safeguarding training and people felt safe with an effective safeguarding system in place.
  - Published: 2023-09-16
- Finding
  - Evidence: Appropriate recruitment checks including DBS, references and employment history were carried out before staff joined the service.
  - Published: 2023-09-16
- Finding
  - Evidence: Overall medicines were safely managed with electronic MAR records audited regularly and PRN protocols in place.
  - Published: 2023-09-16
- **medication_management** _(moderate)_
  - Evidence: Although names of people's medicines were listed, the actual doses of these medicines were not always documented. People prescribed with high-risk medicines did not have appropriate risk assessment information.
  - Published: 2023-09-16
- **communication_with_families** _(moderate)_
  - Evidence: No, I haven't [been involved] and no, the [agency] don't discuss anything with me. No, we haven't seen any care plan for my [family member's] care support.
  - Published: 2023-09-16
- **consent_capacity** _(moderate)_
  - Evidence: People or their relatives' consent to care and support was not always documented.
  - Published: 2023-09-16
- **record_keeping** _(moderate)_
  - Evidence: Some care plans were not always signed by either the person using the service or the relative consenting to their care. Staff had not always signed and/or dated support plans.
  - Published: 2023-09-16
- **incident_learning** _(moderate)_
  - Evidence: Accidents and incidents were logged and investigated, however the follow up actions taken to protect people in the future were not always documented.
  - Published: 2023-09-16

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-09-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-16
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-09-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-16
- Finding
  - Using medicines safely
  - Published: 2023-09-16
- Finding
  - Staffing and recruitment
  - Published: 2023-09-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-16

### well_led

- Finding
  - Promoting a positive person-centred, open and inclusive culture
  - Published: 2023-09-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13673859324

HomeCare Compass is an independent guide and is not affiliated with the CQC.