# Rodwell House

*Operated by Rodwell House Limited.*

Rodwell House is a CQC-regulated home-care agency in Addlestone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 24/05/2023

## Practical info

- Postcode: KT15 1HH
- Registered manager: Bromley, Janet
- Local authority: Surrey
- Region: South East
- City: Addlestone
- Last CQC check: 24/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-24
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-05-24

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-24
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-05-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-24
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-05-24

### Other

- Finding
  - Evidence: Effective quality assurance with regular audits, board-level governance reporting aligned to CQC KLOEs, and no regulatory breaches found at this inspection
  - Published: 2023-05-24
- Finding
  - Evidence: Environment significantly improved for people living with dementia including memory boxes, fiddle boards, colour-coded doors, and pictorial signage
  - Published: 2023-05-24
- Finding
  - Evidence: Robust accident and incident monitoring with monthly trend analysis, investigation records, and action plans to prevent recurrence
  - Published: 2023-05-24
- Finding
  - Evidence: Practice development team introduced to work alongside care workers and embed best practice through live coaching and competency assessments
  - Published: 2023-05-24
- Finding
  - Evidence: New registered manager found supportive and approachable with an open-door policy; positively received by staff, people, and relatives
  - Published: 2023-05-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-05-24

### safe

- Finding
  - Using medicines safely
  - Published: 2023-05-24
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-24
- Finding
  - Staffing and recruitment
  - Published: 2023-05-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-24

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-05-24
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-136731141

HomeCare Compass is an independent guide and is not affiliated with the CQC.