# Slough Crossroads - Caring for Carers

*Operated by Slough Crossroads - Caring For Carers.*

Slough Crossroads - Caring for Carers is a CQC-regulated home-care agency in Slough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/05/2019

## Practical info

- Postcode: SL1 4XE
- Registered manager: Young, Trisha
- Local authority: Slough
- Region: South East
- City: Slough
- Last CQC check: 03/May/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Core staff team with many years of service provided consistency and experience.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager actively engaged with partner agencies to enhance local services.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality assurance including spot checks, satisfaction surveys with statistical analysis, and regular audits.
  - Published: 2020-01-29
- Finding
  - Evidence: Open culture with effective whistleblowing awareness and accessible management support for staff.
  - Published: 2020-01-29
- Finding
  - Evidence: All five complaints recorded were resolved to the satisfaction of the persons concerned.
  - Published: 2020-01-29
- Finding
  - Evidence: High satisfaction rates: over half of survey respondents rated the service ten out of ten in 2015.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed; people were involved in decisions about their care.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received appropriate training including dementia awareness, palliative care, MCA, medicines and food hygiene.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong recruitment processes including DBS checks, conduct and health checks for all prospective staff.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and were positive about staff capability; robust safeguarding training and procedures in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Flexible service responsive to changing care needs and individual preferences
  - Published: 2019-06-07
- Finding
  - Evidence: Staff felt well-supported, valued and demonstrated commitment to compassionate care
  - Published: 2019-06-07
- Finding
  - Evidence: Open management culture with accessible registered manager and effective quality assurance systems
  - Published: 2019-06-07
- Finding
  - Evidence: Strong partnership working with health and social care professionals for coordinated support
  - Published: 2019-06-07
- Finding
  - Evidence: Medicines managed safely by trained and competent staff with completed MAR charts
  - Published: 2019-06-07
- Finding
  - Evidence: Safe recruitment practices with relevant checks completed before staff worked with people
  - Published: 2019-06-07
- Finding
  - Evidence: Person-centred care plans reflecting individual needs, preferences, cultural and religious requirements
  - Published: 2019-06-07
- Finding
  - Evidence: Consistent, punctual staff who alerted people if delays occurred, with relatives praising timekeeping
  - Published: 2019-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-136668956

HomeCare Compass is an independent guide and is not affiliated with the CQC.