# Daryel Care Waltham Forest

*Operated by Kaamil Education Ltd.*

Daryel Care Waltham Forest is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/09/2023

## Practical info

- Postcode: E10 7JQ
- Registered manager: Soleye, Oluwasegun
- Local authority: Waltham Forest
- Region: London
- City: London
- Last CQC check: 15/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-29

### Other

- Finding
  - Evidence: People felt involved in their care planning and supported to maintain independence.
  - Published: 2023-09-29
- Finding
  - Evidence: Effective infection prevention and control practices with appropriate PPE use confirmed by people.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff demonstrated understanding of people's communication needs and individual preferences.
  - Published: 2023-09-29
- Finding
  - Evidence: People reported being treated with kindness, dignity and respect, with privacy maintained during personal care.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff received regular supervisions, yearly appraisals, and induction with shadowing.
  - Published: 2023-09-29
- Finding
  - Evidence: Medicines administration records were completed correctly and people confirmed timely medication support.
  - Published: 2023-09-29
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references, and right-to-work verification.
  - Published: 2023-09-29
- Finding
  - Evidence: Staff were trained in safeguarding and were clear on reporting procedures and escalation to external agencies.
  - Published: 2023-09-29
- **complaints_handling** _(minor)_
  - Evidence: The provider informed us that they had not received any complaints. However, we identified that concerns had been raised about staff not logging in and out from their care visits.
  - Published: 2023-09-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-29
- Finding
  - End of life care and support
  - Published: 2023-09-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-29
- Finding
  - Using medicines safely
  - Published: 2023-09-29
- Finding
  - Staffing and recruitment
  - Published: 2023-09-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-09-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-29
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership; Continuous learning and improving care
  - Published: 2023-09-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13643344771

HomeCare Compass is an independent guide and is not affiliated with the CQC.