# Frantec

*Operated by Mr William Andrew Peall.*

Frantec is a CQC-regulated home-care agency in Stowmarket.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/12/2018

## Practical info

- Postcode: IP14 1WF
- Local authority: Suffolk
- Region: East
- City: Stowmarket
- Last CQC check: 29/Dec/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: On-call service operated by managers ensuring 24-hour availability for concerns.
  - Published: 2020-01-29
- Finding
  - Evidence: Community professionals praised proactive communication and responsiveness of the service.
  - Published: 2020-01-29
- Finding
  - Evidence: Provider and service manager pursuing recognised leadership and management qualifications and up to date with regulatory changes including duty of candour.
  - Published: 2020-01-29
- Finding
  - Evidence: Open and empowering culture with regular satisfaction surveys, spot checks, and responsive management team.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints handling with documented investigations used to improve the service.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred care with individualised care plans reflecting preferences, routines, diversity and cultural needs.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives actively involved in care planning and decision-making, with care records provided in accessible formats including larger print and picture/text.
  - Published: 2020-01-29
- Finding
  - Evidence: Care workers provided with comprehensive induction training including mandatory modules, shadowing, and opportunity to complete the care certificate.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels maintained with consistent care worker teams matched to people by skill set and personality.
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently reported feeling safe with care workers, with all questionnaire respondents confirming freedom from abuse or harm.
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: one person's care records showed that they were at risk of developing pressure ulcers and guided care workers to ensure that the person was repositioned regularly. However, we spoke with the care manager about the risks of not identifying clearly how often this should be done.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: Not all of the quality assurance systems had been formally recorded but we could see from other records where actions had been taken.
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: one person's medicine administration records (MAR) had not been completed by the care worker to show variable doses of as required medicines for pain relief and the times they were administered
  - Published: 2020-01-29
- Finding
  - Evidence: Open culture with accessible and approachable management; care workers felt confident raising concerns.
  - Published: 2018-12-30
- Finding
  - Evidence: End of life care was well-supported with trained care workers and respect for people's end of life wishes.
  - Published: 2018-12-30
- Finding
  - Evidence: Innovative use of technology including tablet computers for video daily records and person-centred social stories.
  - Published: 2018-12-30
- Finding
  - Evidence: Governance systems including audits, spot checks, and satisfaction surveys enabled continuous improvement.
  - Published: 2018-12-30
- Finding
  - Evidence: People and families were actively involved in care planning and decision-making, including communication aids and advocacy.
  - Published: 2018-12-30
- Finding
  - Evidence: Regular one-to-one supervision and appraisals were in place, valued by care workers for enhancing skills and learning.
  - Published: 2018-12-30
- Finding
  - Evidence: Care workers received comprehensive training including MCA, equality and diversity, epilepsy, challenging behaviour, and communication.
  - Published: 2018-12-30
- Finding
  - Evidence: Medicines management was safe with trained care workers, competency assessments, and regular audits.
  - Published: 2018-12-30
- Finding
  - Evidence: Strong safeguarding culture: all care workers understood their responsibilities and knew actions to take if abuse was suspected.
  - Published: 2018-12-30
- Finding
  - Evidence: People received an exceptionally caring service with consistent care worker teams and personalised matching using one-page profiles and shared interests.
  - Published: 2018-12-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-136359355

HomeCare Compass is an independent guide and is not affiliated with the CQC.