# Caremark (Harrow)

*Operated by Carers for You Limited.*

Caremark (Harrow) is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/08/2019

## Practical info

- Postcode: HA3 9QX
- Registered manager: Khubchandani, Varsha
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 01/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-08-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-08-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-08-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-01

### Other

- Finding
  - Evidence: London regional manager visited monthly to provide additional oversight and support.
  - Published: 2021-10-30
- Finding
  - Evidence: Clear management structure with registered manager supported by director, care co-ordinators, and field care supervisors.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints responded to promptly; people and relatives expressed high satisfaction in recent survey.
  - Published: 2021-10-30
- Finding
  - Evidence: Monthly audits of care documentation and MAR charts carried out by registered manager and senior staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People matched with care workers sharing language, background, and interests, supporting person-centred and culturally competent care.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision and annual appraisals conducted and evidenced in staff records.
  - Published: 2021-10-30
- Finding
  - Evidence: 24 care workers had completed the Care Certificate; comprehensive induction programme in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Care workers carefully recruited with full pre-employment checks including DBS, identity, right-to-work, and two references.
  - Published: 2021-10-30
- Finding
  - Evidence: Previous breaches of Regulation 12 (medication) and Regulation 17 (governance) were fully remediated with no gaps found in MAR charts at re-inspection.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We noted that the condition of people's skin was not always documented. The registered manager agreed that this would be done in the future.
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-01
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-01
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-08-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-08-01
- Finding
  - Preventing and controlling infection
  - Published: 2019-08-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-08-01
- Finding
  - Continuous learning and improving care
  - Published: 2019-08-01
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-08-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-01
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-08-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-08-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1363002334

HomeCare Compass is an independent guide and is not affiliated with the CQC.