# St Gregory's Homecare Ltd

*Operated by St Gregory's Homecare Limited.*

St Gregory's Homecare Ltd is a CQC-regulated home-care agency in Carnforth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 07/03/2024

## Practical info

- Postcode: LA5 9LB
- Registered manager: Hall, Keeley
- Local authority: Lancashire
- Region: North West
- City: Carnforth
- Last CQC check: 07/Mar/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-23
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-23

### Other

- Finding
  - Evidence: Lessons learnt from accidents and incidents were shared with staff to support improvement.
  - Published: 2024-03-23
- Finding
  - Evidence: Duty of candour was understood and written evidence was maintained.
  - Published: 2024-03-23
- Finding
  - Evidence: Infection prevention and control was managed well with staff trained and following procedures.
  - Published: 2024-03-23
- Finding
  - Evidence: People's communication needs were assessed and accessible communication plans were in place.
  - Published: 2024-03-23
- Finding
  - Evidence: Complaints were logged, investigated and responded to in a timely manner.
  - Published: 2024-03-23
- Finding
  - Evidence: Care plans were personalised, reflecting people's preferences, histories and goals.
  - Published: 2024-03-23
- Finding
  - Evidence: Staff training and induction were adequate; supervisions and competency checks were in place.
  - Published: 2024-03-23

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-23
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-23
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-23
- Finding
  - Staffing and recruitment
  - Published: 2024-03-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-23
- Finding
  - Using medicines safely
  - Published: 2024-03-23

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-23
- Finding
  - Working in partnership with others
  - Published: 2024-03-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1362514297

HomeCare Compass is an independent guide and is not affiliated with the CQC.