# CCS Homecare Services Limited

*Operated by CCS Homecare Services Ltd.*

CCS Homecare Services Limited is a CQC-regulated home-care agency in Slough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/06/2021

## Practical info

- Postcode: SL1 6DQ
- Registered manager: Shield, Sarah
- Local authority: Slough
- Region: South East
- City: Slough
- Last CQC check: 12/Jun/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour processes improved since last inspection, with evidence of detailed apologies and feedback provided to people when things went wrong.
  - Published: 2025-12-12
- Finding
  - Evidence: Person-centred supported living services with staff committed to maximising independence and recording people's individual goals and aspirations.
  - Published: 2025-12-12
- Finding
  - Evidence: Multi-layered learning culture with daily, weekly, monthly and quarterly meetings to identify trends, with active medicines and falls awareness campaigns underway.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection control during COVID-19, including PPE supply monitoring, staff vaccination encouragement and detailed business continuity planning.
  - Published: 2025-12-12
- Finding
  - Evidence: Immediate responsiveness to CQC feedback throughout the inspection, including updating care plans, medicines records, policies and staff training materials.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust safeguarding oversight: all concerns tracked until local authority closure, with collaborative participation in safeguarding enquiry processes.
  - Published: 2025-12-12
- Finding
  - Evidence: Strong partnership working with local authorities and health professionals, with professionals describing transitions and joint working as smooth and responsive.
  - Published: 2025-12-12
- **governance** _(moderate)_
  - Evidence: Audits identified individual records which required more person-centred detail...but did not fully identify the wider concerns we found.
  - Published: 2025-12-12
- **person_centred_care** _(minor)_
  - Evidence: Some care plans referred to people by the acronym 'SU' meaning service user, which was not respectful or empowering language.
  - Published: 2025-12-12
- **missed_or_late_visits** _(moderate)_
  - Evidence: 10 care workers had a visit punctuality of less than 50% and three care workers had a punctuality of less than 30%.
  - Published: 2025-12-12
- **record_keeping** _(moderate)_
  - Evidence: One person's care plan described them as having a catheter; this was not the case. Another person's support plan described them as using a walker however...they used a wheelchair.
  - Published: 2025-12-12
- **care_planning** _(moderate)_
  - Evidence: Some people's risk assessments lacked personalised detail, particularly for people using extra care housing or receiving care in their own homes.
  - Published: 2025-12-12
- **medication_management** _(critical)_
  - Evidence: The sample of extra care records we reviewed did not evidence the safe administration of these medicines. These people's support plans and medicine administration records (MAR) lacked detailed instructions
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12
- Finding
  - Duty of candour
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-136240454

HomeCare Compass is an independent guide and is not affiliated with the CQC.