# Palm Tree Home Care Limited

Palm Tree Home Care Limited is a CQC-regulated home-care agency in Paignton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2018

## Practical info

- Postcode: TQ3 2TH
- Registered manager: Selves, Julie
- Local authority: Torbay
- Region: South West
- City: Paignton
- Last CQC check: 15/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: PAMMS quality assurance tool returned mostly 'Excellent' ratings across key domains.
  - Published: 2023-06-15
- Finding
  - Evidence: Strong partnerships with health and social care professionals and local authority.
  - Published: 2023-06-15
- Finding
  - Evidence: Robust governance including regular audits, spot checks, and continuous quality improvement.
  - Published: 2023-06-15
- Finding
  - Evidence: Positive staff culture with supportive registered manager, low turnover, and team engagement.
  - Published: 2023-06-15
- Finding
  - Evidence: Strong infection control practices with PPE consistently used and regular staff updates.
  - Published: 2023-06-15
- Finding
  - Evidence: Effective medicines management including training, competency assessments, and regular audits.
  - Published: 2023-06-15
- Finding
  - Evidence: Detailed, personalised care plans and risk assessments covering physical and mental health needs.
  - Published: 2023-06-15
- Finding
  - Evidence: People felt safe and supported by staff; consistent small teams enabled trusting relationships and person-centred care.
  - Published: 2023-06-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-15
- Finding
  - Using medicines safely
  - Published: 2023-06-15
- Finding
  - Staffing and recruitment
  - Published: 2023-06-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-15
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2023-06-15
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning
  - Published: 2023-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1361220563

HomeCare Compass is an independent guide and is not affiliated with the CQC.