# Crosshill House Residential Care Home

*Operated by Oakhills Residential Homes Limited.*

Crosshill House Residential Care Home is a CQC-regulated home-care agency in Barrow Upon Humber.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/04/2018

## Practical info

- Postcode: DN19 7BW
- Registered manager: Kearney, Joanna
- Local authority: North Lincolnshire
- Region: Yorkshire & Humberside
- City: Barrow Upon Humber
- Last CQC check: 19/Apr/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open-door management culture with on-call system available out of hours
  - Published: 2021-10-30
- Finding
  - Evidence: Active quality assurance programme including audits, spot checks, questionnaires, and resident/relative meetings
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care plans in place reflecting people's wishes, supported by specialist nurses
  - Published: 2021-10-30
- Finding
  - Evidence: Strong caring culture with staff describing the service as 'like a family'; positive feedback from people and visitors
  - Published: 2021-10-30
- Finding
  - Evidence: Dementia-friendly environment improvements implemented since last inspection, including pictorial menus and signage
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care records updated regularly; hospital passports used on admission
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, yearly appraisals, and ongoing training including in-house specialist topics
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including application forms, references, and DBS checks
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicine management systems with regular audits and competency checks for staff
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding knowledge and reporting responsibilities
  - Published: 2021-10-30
- Finding
  - Evidence: Adequate staffing levels maintained, with dependency-based calculation and electronic call bell monitoring.
  - Published: 2021-01-24
- Finding
  - Evidence: MCA and DoLS principles were appropriately applied with relevant applications submitted to the Supervisory Body.
  - Published: 2021-01-24
- Finding
  - Evidence: Care records were well organised, person-centred, reviewed monthly, and families were actively involved in care reviews.
  - Published: 2021-01-24
- Finding
  - Evidence: Registered manager operated an open-door culture, supported staff, and undertook regular audits across medication, health and safety, activities and environment.
  - Published: 2021-01-24
- Finding
  - Evidence: People and relatives were positive about care quality, with warm, respectful interactions observed between staff and residents.
  - Published: 2021-01-24
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks, application forms, photo ID and two references for all staff.
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines were managed, stored and administered safely in line with current guidance, with daily temperature checks and appropriate MAR records.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff had received safeguarding training and knew how to recognise and report potential abuse; no outstanding safeguarding investigations at time of inspection.
  - Published: 2021-01-24
- **care_planning** _(minor)_
  - Evidence: presenting this in large print or with pictures may be more effective for people living with dementia. The registered manager said they would look into this.
  - Published: 2021-01-24
- **governance** _(moderate)_
  - Evidence: infection control audits we were shown had completed audits for March, April, May, August and October 2015... some of the recordings had missing information and were not as robust as it should have been.
  - Published: 2021-01-24
- **person_centred_care** _(minor)_
  - Evidence: lack of clear signage on doors and items such as clocks and the day and date were not displayed within the service. We heard people constantly asking what the date and time was.
  - Published: 2021-01-24
- **record_keeping** _(minor)_
  - Evidence: Two of the supervision records we looked at contained paperwork that was either missing or incomplete.
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-136093435

HomeCare Compass is an independent guide and is not affiliated with the CQC.