# Coquet Trust

Coquet Trust is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NE11 0ED
- Registered manager: Scott, Susan
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 24/Feb/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2024-06-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-29

### Other

- Finding
  - Evidence: Infection control measures including PPE donning/doffing training and Covid-19 guidance were well embedded.
  - Published: 2024-06-29
- Finding
  - Evidence: Leadership promoted an open, inclusive culture with a shared vision developed across the full staff team.
  - Published: 2024-06-29
- Finding
  - Evidence: Strong partnership working with other agencies including dieticians, GPs, specialist nurses, and local authority.
  - Published: 2024-06-29
- Finding
  - Evidence: Person-centred care reflected individual personalities, likes and dislikes, with people and families involved in assessments and reviews.
  - Published: 2024-06-29
- Finding
  - Evidence: A robust quality assurance system with action plans was implemented, resolving previous breaches of regulations 17 and 18.
  - Published: 2024-06-29
- Finding
  - Evidence: Staff received regular supervision and training adapted during the pandemic, with completion robustly monitored.
  - Published: 2024-06-29
- Finding
  - Evidence: Medicines were administered safely, competency-assessed, and well documented including use of body maps for topical medicines.
  - Published: 2024-06-29
- Finding
  - Evidence: People felt safe and trusted their support staff, with positive risk taking promoted and individual choices respected.
  - Published: 2024-06-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-06-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-06-29
- Finding
  - Systems and processes to safeguard people; Learning lessons when things go wrong
  - Published: 2024-06-29
- Finding
  - Using medicines safely
  - Published: 2024-06-29
- Finding
  - Staffing and recruitment
  - Published: 2024-06-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-06-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-06-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-06-29
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2024-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-135944366

HomeCare Compass is an independent guide and is not affiliated with the CQC.