# Circle of Care

*Operated by Circle of Care Service Limited.*

Circle of Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/02/2020

## Practical info

- Postcode: N17 8AA
- Registered manager: Osei-Bonsu, Paulina
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 19/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive culture promoting person-centred care with staff feeling supported by management
  - Published: 2022-10-19
- Finding
  - Evidence: Registered manager understood duty of candour responsibilities
  - Published: 2022-10-19
- Finding
  - Evidence: Service worked in partnership with healthcare professionals including continuing care team and community dietitian
  - Published: 2022-10-19
- Finding
  - Evidence: Regular audits and quality assurance systems including call monitoring and care note reviews
  - Published: 2022-10-19
- Finding
  - Evidence: Learning from incidents was recorded, followed up and shared with staff
  - Published: 2022-10-19
- Finding
  - Evidence: Staff completed infection prevention and control training and used appropriate PPE
  - Published: 2022-10-19
- Finding
  - Evidence: Medicines managed safely with auditing of administration records and staff competency assessments
  - Published: 2022-10-19
- Finding
  - Evidence: Safe recruitment practices including DBS checks and reference verification
  - Published: 2022-10-19
- Finding
  - Evidence: Risks were assessed and managed effectively, including input from community dietitian for choking risks
  - Published: 2022-10-19
- Finding
  - Evidence: People and relatives confirmed they felt safe and staff understood how to recognise and report abuse
  - Published: 2022-10-19
- **governance** _(minor)_
  - Evidence: not all knew who the registered manager was. We were provided with different names for staff managing the service and care documents sent contained details for another location
  - Published: 2022-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13594114724

HomeCare Compass is an independent guide and is not affiliated with the CQC.