# Radfield Home Care Croydon & Sutton

*Operated by Gracious Hands Limited.*

Radfield Home Care Croydon & Sutton is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2023

## Practical info

- Postcode: CR0 4WF
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 14/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider actively engaged with the local community through job centres, churches and recruitment fairs to attract suitable care workers.
  - Published: 2023-03-14
- Finding
  - Evidence: Franchise quality monitoring visits and electronic audit systems provided robust governance oversight.
  - Published: 2023-03-14
- Finding
  - Evidence: End of life care delivered in close partnership with the local hospice, with easy-read planning templates available to people.
  - Published: 2023-03-14
- Finding
  - Evidence: Strong cultural and equality competency, including LGBTQIA+ training for management and bespoke communication tools such as large-print images for people with cognitive needs.
  - Published: 2023-03-14
- Finding
  - Evidence: Weekly workshops led by the registered manager (a qualified trainer) kept staff knowledge current on key topics including dementia, MCA and equality.
  - Published: 2023-03-14
- Finding
  - Evidence: Electronic medicines administration recording provided real-time alerts for missed medicines or errors, with audit and learning processes in place.
  - Published: 2023-03-14
- Finding
  - Evidence: Registered manager carefully matched people with staff based on shared interests, backgrounds and personalities, with introductory meetings before care began.
  - Published: 2023-03-14
- Finding
  - Evidence: Staff timekeeping was consistently good, with people notified if staff were running late and full call durations honoured.
  - Published: 2023-03-14
- **record_keeping** _(minor)_
  - Evidence: The provider did not always record the reasons for any gaps in employment and told us they would improve in relation to this going forwards.
  - Published: 2023-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13561230195

HomeCare Compass is an independent guide and is not affiliated with the CQC.