# Ark Nursing & Care Agency

*Operated by Ark Nursing and Care Agency Limited.*

Ark Nursing & Care Agency is a CQC-regulated home-care agency in Bideford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/07/2023

## Practical info

- Postcode: EX39 1BJ
- Registered manager: Marks, Rebecca
- Local authority: Devon
- Region: South West
- City: Bideford
- Last CQC check: 13/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with GPs, community nurses, and commissioners to meet people's changing needs.
  - Published: 2023-07-13
- Finding
  - Evidence: Open, person-centred culture promoted by registered manager; staff kept informed via meetings and supervisions.
  - Published: 2023-07-13
- Finding
  - Evidence: Health and social care professionals praised the service's responsiveness, flexibility, and communication.
  - Published: 2023-07-13
- Finding
  - Evidence: Regular audits covering care plans, medicines, infection control, and incidents with follow-up actions.
  - Published: 2023-07-13
- Finding
  - Evidence: Effective recruitment processes including DBS checks and employer references.
  - Published: 2023-07-13
- Finding
  - Evidence: Consistent staffing matched to people's needs, with timekeeping praised by people using the service.
  - Published: 2023-07-13
- Finding
  - Evidence: Medicine training and competency assessments completed; management checked practice in the community.
  - Published: 2023-07-13
- Finding
  - Evidence: Individual risk assessments in place covering moving and handling, falls, and skin care.
  - Published: 2023-07-13
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding responsibilities and reporting routes.
  - Published: 2023-07-13
- Finding
  - Evidence: People felt safe and supported; relatives reported peace of mind and confidence in staff care.
  - Published: 2023-07-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-13
- Finding
  - Using medicines safely
  - Published: 2023-07-13
- Finding
  - Staffing and recruitment
  - Published: 2023-07-13
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-13
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2023-07-13
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Duty of candour; Continuous learning
  - Published: 2023-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-135520294

HomeCare Compass is an independent guide and is not affiliated with the CQC.