# Oxfordshire Children - Young People & Families

*Operated by Oxfordshire County Council.*

Oxfordshire Children - Young People & Families is a CQC-regulated home-care agency in Kidlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/02/2019

## Practical info

- Postcode: OX5 2BP
- Registered manager: Rivers, Jane
- Local authority: Oxfordshire
- Region: South East
- City: Kidlington
- Last CQC check: 28/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-20
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2019-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-06-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: No complaints recorded in 2016; historical complaints resolved in line with policy
  - Published: 2020-01-29
- Finding
  - Evidence: Children's independence actively promoted and community activities supported
  - Published: 2020-01-29
- Finding
  - Evidence: Quality audits conducted regularly across risk assessments, care plans, training and medicine records
  - Published: 2020-01-29
- Finding
  - Evidence: Accidents and incidents reviewed with learning shared through staff meetings and briefings
  - Published: 2020-01-29
- Finding
  - Evidence: Positive, open culture with a registered manager praised by staff and relatives alike
  - Published: 2020-01-29
- Finding
  - Evidence: Children and relatives actively involved in care planning and review meetings
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised, detailed care plans including communication passports for non-verbal children
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision, appraisals and workplace monitoring of staff in place
  - Published: 2020-01-29
- Finding
  - Evidence: Staff well trained including specialist training from physiotherapists, occupational therapists and nurses
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels consistently maintained with safe recruitment procedures including DBS checks
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: the audit systems had not identified our concerns relating medicine records.
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: one child's medicine was not recorded on an appropriate medicine administration record (MAR)...This could put the child at risk of not receiving their medicine as prescribed.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-20
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-135210697

HomeCare Compass is an independent guide and is not affiliated with the CQC.