# Ros and Mos House Support Ltd

Ros and Mos House Support Ltd is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/04/2025

## Practical info

- Postcode: SS13 3AS
- Registered manager: Nalubega, Rose
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 22/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-01

### Other

- Finding
  - Evidence: Positive culture of continuous learning and partnership working with health and social care professionals.
  - Published: 2023-09-01
- Finding
  - Evidence: The registered manager understood duties under the Mental Capacity Act and Duty of Candour.
  - Published: 2023-09-01
- Finding
  - Evidence: Protected characteristics under the Equalities Act were identified and integrated into care plans.
  - Published: 2023-09-01
- Finding
  - Evidence: Infection control practices were followed consistently, with PPE provided and used on all visits.
  - Published: 2023-09-01
- Finding
  - Evidence: People and families were involved in care planning and described staff as kind, caring and respectful.
  - Published: 2023-09-01
- Finding
  - Evidence: Staff received thorough induction, mandatory training, and medication competency assessments.
  - Published: 2023-09-01
- Finding
  - Evidence: Sufficient staffing levels maintained with no missed visits reported by relatives.
  - Published: 2023-09-01
- Finding
  - Evidence: People felt safe and staff knew how to protect them from abuse; staff received safeguarding training and understood escalation responsibilities.
  - Published: 2023-09-01
- **end_of_life_care** _(minor)_
  - Evidence: There was limited information in the support plans we reviewed relating to people's end of life wishes.
  - Published: 2023-09-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-01
- Finding
  - Using medicines safely
  - Published: 2023-09-01
- Finding
  - Staffing and recruitment
  - Published: 2023-09-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-09-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-01
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-09-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13499579126

HomeCare Compass is an independent guide and is not affiliated with the CQC.