# Agincare UK Poole

*Operated by Agincare UK Limited.*

Agincare UK Poole is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/03/2023

## Practical info

- Postcode: BH15 2PG
- Registered manager: Richards, Sarah
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 02/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-02
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-22

### Other

- Finding
  - Evidence: Strong partnership working with external agencies; health professionals noted improved communication and professionalism
  - Published: 2023-03-02
- Finding
  - Evidence: People treated with dignity, respect and independence encouraged; staff knew people well and supported choice throughout visits
  - Published: 2023-03-02
- Finding
  - Evidence: Staff felt appreciated and proud; positive culture fostered by registered manager with employee recognition schemes
  - Published: 2023-03-02
- Finding
  - Evidence: Multi-layered quality assurance with audits at service and provider level; additional compliance staff in place
  - Published: 2023-03-02
- Finding
  - Evidence: Open culture for learning from accidents and incidents with provider-level oversight and shared learning across locations
  - Published: 2023-03-02
- Finding
  - Evidence: Staffing levels improved with rearranged visits to ensure consistency; values-based recruitment and thorough induction in place
  - Published: 2023-03-02
- Finding
  - Evidence: Introduction of electronic medicines management system improving safety; MAR records completed correctly and staff competency assessed
  - Published: 2023-03-02
- Finding
  - Evidence: Significant improvement in infection prevention and control since previous inspection, with robust PPE compliance confirmed by people and relatives
  - Published: 2023-03-02
- **communication_with_families** _(minor)_
  - Evidence: we did receive some feedback from people that communication could be improved when changes were made
  - Published: 2023-03-02

### safe

- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-02
- Finding
  - Staffing and recruitment
  - Published: 2023-03-02
- Finding
  - Using medicines safely
  - Published: 2023-03-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-22

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-22
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-02-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-134638765

HomeCare Compass is an independent guide and is not affiliated with the CQC.