# Time Out Service

*Operated by Age UK Enfield.*

Time Out Service is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2022

## Practical info

- Postcode: N9 7RA
- Registered manager: Hunt, Venetta
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Communication and person-centred relationships
  - Published: 2021-10-30
- Finding
  - Dignity, respect and independence
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Robust governance including audits, incident learning, and quality assurance processes
  - Published: 2022-07-23
- Finding
  - Evidence: Positive organisational culture with approachable management; service won regional care awards in two categories
  - Published: 2022-07-23
- Finding
  - Evidence: Strong multi-agency working with GPs, district nurses and other health professionals to achieve positive outcomes
  - Published: 2022-07-23
- Finding
  - Evidence: No missed visits reported; staff described as reliable, punctual, and staying for agreed visit durations
  - Published: 2022-07-23
- Finding
  - Evidence: Staff received regular supervision, specialist training (diabetes, catheter care), and mandatory qualifications in care
  - Published: 2022-07-23
- Finding
  - Evidence: Individualised care plans involving people and relatives in the planning process, updated regularly to reflect changing needs
  - Published: 2022-07-23
- Finding
  - Evidence: Medicines administered safely by trained staff with regularly checked competencies
  - Published: 2022-07-23
- Finding
  - Evidence: People felt safe and all their needs were met by kind and caring staff with consistent, long-serving care workers providing continuity
  - Published: 2022-07-23
- Finding
  - Evidence: Staff had good knowledge of individuals' backgrounds, preferences and cultural needs, supporting person-centred relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people to access healthcare professionals and monitored changes in wellbeing on an ongoing basis.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance audits identified areas for improvement and an action plan was created; staff meetings were held regularly.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints procedure was in place, understood by staff and people, and one complaint had been investigated with appropriate action taken.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines administration was managed safely with recorded reasons for any missed doses and staff trained in medicines handling.
  - Published: 2021-10-30

### responsive

- Finding
  - Activities and personalised support
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Pre-admission assessment
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Spot checks and staff oversight
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-134506449

HomeCare Compass is an independent guide and is not affiliated with the CQC.