# Sincere Care Limited

*Operated by Sincere Care Ltd.*

Sincere Care Limited is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/09/2023

## Practical info

- Postcode: RM9 6JR
- Registered manager: Kittoe, Kwesi
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 15/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Communication and cultural sensitivity
  - Published: 2025-10-01
- Finding
  - Continuity of care staff and relationship building
  - Published: 2025-10-01
- Finding
  - Dignity, privacy and independence
  - Published: 2025-10-01

### effective

- Finding
  - Support with nutrition and medical appointments
  - Published: 2025-10-01
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2025-10-01
- Finding
  - Supervision and appraisal
  - Published: 2025-10-01
- Finding
  - Staff training and induction
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Quality assurance systems including spot checks, questionnaires and manager visits to people
  - Published: 2025-10-01
- Finding
  - Evidence: Provider sought to match regular care staff to the same people, promoting continuity and trust
  - Published: 2025-10-01
- Finding
  - Evidence: Staff received regular training, induction including Care Certificate, and regular supervision and appraisals
  - Published: 2025-10-01
- Finding
  - Evidence: Care plans were personalised and regularly reviewed, reflecting people's changing needs
  - Published: 2025-10-01
- Finding
  - Evidence: Robust staff recruitment procedures including interviews, references, ID checks and DBS checks
  - Published: 2025-10-01
- Finding
  - Evidence: Medicines managed safely using blister packs with accurate MAR charts checked by the provider
  - Published: 2025-10-01
- Finding
  - Evidence: No missed calls reported; people confirmed staff were punctual and timekeeping was good
  - Published: 2025-10-01
- **complaints_handling** _(minor)_
  - Evidence: The complaints procedure did not include details of who people could complain to if they were not satisfied with the response from the service.
  - Published: 2025-10-01
- **record_keeping** _(minor)_
  - Evidence: In three care plans the next of kin details were not completed. The registered manager told us this was an 'oversight'.
  - Published: 2025-10-01
- **care_planning** _(critical)_
  - Evidence: The risk assessment said that a wheel chair, a high chair and a walking stick were used by the person. However, the provider told us this information was inaccurate.
  - Published: 2025-10-01
- **safeguarding** _(critical)_
  - Evidence: The registered manager had not undertaken training about safeguarding adults and did not have a good understanding about his responsibility for reporting any allegations of abuse.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff received regular supervision and the provider considered equality characteristics in care planning and staff matching
  - Published: 2023-09-15
- Finding
  - Evidence: Provider conducted audits including home visits, staff observations and medicines record reviews to monitor quality
  - Published: 2023-09-15

### responsive

- Finding
  - Complaints procedure
  - Published: 2025-10-01
- Finding
  - Personalised care planning
  - Published: 2025-10-01

### safe

- Finding
  - Medicines management
  - Published: 2025-10-01
- Finding
  - Staff recruitment
  - Published: 2025-10-01
- Finding
  - Staffing levels and missed calls
  - Published: 2025-10-01
- Finding
  - Safeguarding adults knowledge and training (registered manager)
  - Published: 2025-10-01
- Finding
  - Moving and handling risk assessments
  - Published: 2025-10-01

### well_led

- Finding
  - Seeking views of people using the service
  - Published: 2025-10-01
- Finding
  - Registered manager and leadership
  - Published: 2025-10-01
- Finding
  - Quality assurance and monitoring systems
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-134376322

HomeCare Compass is an independent guide and is not affiliated with the CQC.