# East Bristol Intermediate Care Centre

*Operated by Bristol City Council.*

East Bristol Intermediate Care Centre is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/09/2017

## Practical info

- Postcode: BS5 8HX
- Registered manager: Jury, Catherine
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 04/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people and families
  - Published: 2020-01-29
- Finding
  - Kindness, dignity and respect
  - Published: 2020-01-29

### effective

- Finding
  - Mental Capacity Act and DoLS
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: End of life visits supported and respected in line with guidance
  - Published: 2022-03-04
- Finding
  - Evidence: Effective communication between provider, managers, staff, people using services, and relatives
  - Published: 2022-03-04
- Finding
  - Evidence: Workforce contingency plan ensured continuity of safe, quality care during COVID-19 staffing pressures
  - Published: 2022-03-04
- Finding
  - Evidence: Clean premises with rigorous cleaning schedules and enhanced cleaning for high-touch surfaces
  - Published: 2022-03-04
- Finding
  - Evidence: Robust emotional wellbeing support for people, families, and staff throughout the pandemic
  - Published: 2022-03-04
- Finding
  - Evidence: Effective PPE usage and spot checks in the community to ensure staff compliance
  - Published: 2022-03-04
- Finding
  - Evidence: Strong infection prevention and control practices including COVID Pass checks, LFT evidence, and vaccination status verification for all visitors and contractors
  - Published: 2022-03-04
- Finding
  - Evidence: Staffing levels were actively managed — beds were capped at 12 of 17 and new reablement packages only accepted when capacity allowed
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring system in place with audits of care records, training, supervision, maintenance and annual health and safety audit
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with dignity and respect; staff knocked on doors, provided personal care in private, and responded promptly to needs
  - Published: 2021-10-30
- Finding
  - Evidence: Previous regulatory breaches regarding medicines management and quality assurance had been remediated and sustained
  - Published: 2021-10-30
- Finding
  - Evidence: Multi-disciplinary meetings held weekly in both services to review individual goals and coordinate discharge planning
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, mandatory refresher training, and were supported to achieve diploma qualifications
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments were completed comprehensively including falls, skin damage, malnutrition, moving and handling, and home environment
  - Published: 2021-10-30
- Finding
  - Evidence: People confirmed they felt safe and staff demonstrated good safeguarding awareness and knowledge of reporting procedures
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: improvements were required in the completion of the medicine administration records (MARs). This included the information recorded if people needed assistance with applying creams and topical medicines
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: concerns were that some people who were supported by the service did not have a prepared list of their medicines in the home and may also have large stocks of medicines in the home
  - Published: 2021-10-30

### responsive

- Finding
  - Access to healthcare
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and personalisation
  - Published: 2020-01-29

### safe

- Finding
  - Prevention and control of infection
  - Published: 2022-03-04

### well_led

- Finding
  - Staff culture and leadership approachability
  - Published: 2020-01-29
- Finding
  - Missed visit monitoring
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-134353902

HomeCare Compass is an independent guide and is not affiliated with the CQC.