# Wharfedale View

*Operated by Roche Homecare Ltd.*

Wharfedale View is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2023

## Practical info

- Postcode: LS19 7NX
- Registered manager: Gibbs, Dawn
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 20/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-12-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance; Assessing people's needs
  - Published: 2023-12-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-20
- Finding
  - Supporting people to live healthier lives; Staff working with other agencies; Supporting people to eat and drink
  - Published: 2023-12-20

### Other

- Finding
  - Evidence: People's privacy, dignity and independence were respected and communication needs were individually supported.
  - Published: 2023-12-20
- Finding
  - Evidence: Infection prevention and control practices were safe and staff received regular training and competency checks.
  - Published: 2023-12-20
- Finding
  - Evidence: Staff worked effectively in partnership with health and social care professionals to achieve good outcomes.
  - Published: 2023-12-20
- Finding
  - Evidence: People were actively involved in care planning and decision-making, with personalised and detailed care records.
  - Published: 2023-12-20
- Finding
  - Evidence: The registered manager promoted a positive, open learning culture and was responsive to inspection recommendations.
  - Published: 2023-12-20
- Finding
  - Evidence: People felt safe and staff responded promptly to risks; risk assessments were personalised and regularly reviewed.
  - Published: 2023-12-20
- Finding
  - Evidence: Staff were recruited safely with appropriate background checks and received regular training and competency assessments.
  - Published: 2023-12-20
- Finding
  - Evidence: People received consistent care from a small group of staff who knew them well, enabling strong relationships and continuity of care.
  - Published: 2023-12-20
- **care_planning** _(minor)_
  - Evidence: One person's care plan did not fully reflect how their health condition impacted upon them as the day progressed.
  - Published: 2023-12-20
- **governance** _(moderate)_
  - Evidence: The provider had not applied to the CQC to add the service user band to include people with a learning disability and autistic people to their registration.
  - Published: 2023-12-20
- **record_keeping** _(minor)_
  - Evidence: The provider's governance systems for checking care records needed to be more robust to ensure all areas for improvement were consistently identified and addressed.
  - Published: 2023-12-20
- **medication_management** _(minor)_
  - Evidence: some protocols for 'as required' medicines needed more personalisation. We saw no evidence people had been harmed or that this was a widespread concern.
  - Published: 2023-12-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-20
- Finding
  - Planning personalised care; Supporting people to maintain relationships and activities
  - Published: 2023-12-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-20
- Finding
  - Staffing and recruitment
  - Published: 2023-12-20
- Finding
  - Systems and processes to safeguard people; Learning lessons when things go wrong
  - Published: 2023-12-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-20
- Finding
  - Using medicines safely
  - Published: 2023-12-20

### well_led

- Finding
  - Managers and staff understanding roles, quality performance, risks and regulatory requirements; Duty of candour
  - Published: 2023-12-20
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; Working in partnership with others
  - Published: 2023-12-20
- Finding
  - Continuous learning and improving care; Engaging and involving people and staff
  - Published: 2023-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13415198007

HomeCare Compass is an independent guide and is not affiliated with the CQC.