# Apollo Home Healthcare Limited - North Office

*Operated by Apollo Home Healthcare Limited.*

Apollo Home Healthcare Limited - North Office is a CQC-regulated home-care agency in Doncaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/08/2023

## Practical info

- Postcode: DN3 1QS
- Local authority: Doncaster
- Region: Yorkshire & Humberside
- City: Doncaster
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-08-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-09

### Other

- Finding
  - Evidence: Audit systems, spot checks, and incident monitoring were in place to drive quality improvement.
  - Published: 2023-08-09
- Finding
  - Evidence: The service supported people to access community activities, family day trips, and holidays.
  - Published: 2023-08-09
- Finding
  - Evidence: Risk assessments were comprehensive, covering health and environmental risks including evacuation planning.
  - Published: 2023-08-09
- Finding
  - Evidence: Staff worked effectively with external professionals including dieticians, physiotherapists, and specialist nurses.
  - Published: 2023-08-09
- Finding
  - Evidence: Care plans were personalised and contained detailed communication, preference, and support need information.
  - Published: 2023-08-09
- Finding
  - Evidence: People and relatives were positive about staff kindness, dignity, and respect; strong therapeutic relationships noted.
  - Published: 2023-08-09
- Finding
  - Evidence: Staff were well-trained in clinical skills including tracheostomy care, with thorough induction and regular supervisions.
  - Published: 2023-08-09
- Finding
  - Evidence: Medicines were safely managed with accurate records, trained staff, and competency assessments reviewed annually.
  - Published: 2023-08-09
- **leadership** _(minor)_
  - Evidence: Most staff told us they had not been provided with opportunities to attend regular staff meetings.
  - Published: 2023-08-09
- **complaints_handling** _(minor)_
  - Evidence: I sent an email and did not get a reply.
  - Published: 2023-08-09
- **governance** _(moderate)_
  - Evidence: This was recognised as a concern during stakeholder feedback in February 2023 and remained a concern at the time of this inspection.
  - Published: 2023-08-09

### responsive

- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-09
- Finding
  - Staffing and recruitment
  - Published: 2023-08-09
- Finding
  - Using medicines safely
  - Published: 2023-08-09
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-09

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-08-09
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-09
- Finding
  - Promoting a positive culture; engaging and involving people, the public and staff
  - Published: 2023-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13414811303

HomeCare Compass is an independent guide and is not affiliated with the CQC.