# Roche Homecare (Community)

*Operated by Roche Homecare Ltd.*

Roche Homecare (Community) is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/11/2025

## Practical info

- Postcode: LS11 8LQ
- Registered manager: Moyser, Nicole
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 14/Nov/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Annual surveys were carried out to gather feedback from people and staff with evidence of actions taken.
  - Published: 2024-01-26
- Finding
  - Evidence: Staff had access to PPE and were trained in infection prevention and control.
  - Published: 2024-01-26
- Finding
  - Evidence: MCA capacity assessments were in place and staff understood their responsibilities under the Act.
  - Published: 2024-01-26
- Finding
  - Evidence: The provider worked in partnership with community health and social care agencies.
  - Published: 2024-01-26
- Finding
  - Evidence: Staff felt supported by management and communication was noted positively.
  - Published: 2024-01-26
- Finding
  - Evidence: People and relatives reported feeling safe and happy with the support received.
  - Published: 2024-01-26
- Finding
  - Evidence: Accidents and incidents were recorded, investigated, and lessons learnt were documented with actions taken.
  - Published: 2024-01-26
- Finding
  - Evidence: Systems were in place to safeguard people from the risk of abuse and staff knew how to identify and report concerns.
  - Published: 2024-01-26
- **staffing_levels** _(minor)_
  - Evidence: Staff told us they did not always get a rota in advance...I only received today and working tomorrow, and it's not done for then yet.
  - Published: 2024-01-26
- **complaints_handling** _(moderate)_
  - Evidence: One person we spoke with told us they had made several complaints however, there was no record or evidence of actions taken by the provider.
  - Published: 2024-01-26
- **incident_learning** _(moderate)_
  - Evidence: We did identify one incident which had not been reported to the CQC.
  - Published: 2024-01-26
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff supervisions did not always happen in relation to the providers policy.
  - Published: 2024-01-26
- **staff_training** _(moderate)_
  - Evidence: Staff were not always trained to support people with specific needs including catheter care, diabetes and learning disabilities.
  - Published: 2024-01-26
- **record_keeping** _(moderate)_
  - Evidence: Action plans were not detailed and repetitive. Most outcomes included sending a message to remind staff of the issues found.
  - Published: 2024-01-26
- **governance** _(critical)_
  - Evidence: Medication audits highlighted recording issues however, issues had not improved as we continued to see medication errors whilst on inspection.
  - Published: 2024-01-26
- **care_planning** _(critical)_
  - Evidence: Risk assessments did not always include detailed information about specific risks such as diabetes and catheter care.
  - Published: 2024-01-26
- **medication_management** _(critical)_
  - Evidence: Staff did not always record when topical medicines such as creams were given...time sensitive medicines were not given as prescribed.
  - Published: 2024-01-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-26
- Finding
  - Staffing and recruitment
  - Published: 2024-01-26
- Finding
  - Using medicines safely
  - Published: 2024-01-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-26
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2024-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13409710214

HomeCare Compass is an independent guide and is not affiliated with the CQC.