# Avenues South Hampshire Services

*Operated by Avenues South.*

Avenues South Hampshire Services is a CQC-regulated home-care agency in Chertsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: KT16 0PL
- Registered manager: Alexander, Jana
- Local authority: Surrey
- Region: South East
- City: Chertsey
- Last CQC check: 09/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives and professionals noted significant improvement since Avenues South Hampshire Services took over from the previous provider.
  - Published: 2023-06-16
- Finding
  - Evidence: Regular audits of medicines, care, and financial records were conducted at multiple organisational levels.
  - Published: 2023-06-16
- Finding
  - Evidence: The registered manager was knowledgeable, approachable, and well-supported by senior management.
  - Published: 2023-06-16
- Finding
  - Evidence: A peer review system using senior operations managers to provide independent quality checks across services.
  - Published: 2023-06-16
- Finding
  - Evidence: Robust incident review and lessons-learned processes reviewed at multiple organisational levels including trustees.
  - Published: 2023-06-16
- Finding
  - Evidence: Effective multi-agency working with health professionals including GPs, epilepsy nurses, and speech and language therapists.
  - Published: 2023-06-16
- Finding
  - Evidence: Medicines were administered safely with appropriate training and regular competency checks for staff.
  - Published: 2023-06-16
- Finding
  - Evidence: The provider had an in-house Positive Behaviour Support (PBS) team supporting care plan updates and incident follow-up.
  - Published: 2023-06-16
- Finding
  - Evidence: Staff demonstrated strong knowledge of people's individual communication needs, using Makaton, PECS, pictures, and social stories.
  - Published: 2023-06-16
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible, following Right Support, Right Care, Right Culture guidance.
  - Published: 2023-06-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13407507792

HomeCare Compass is an independent guide and is not affiliated with the CQC.