# Home Instead (Bury)

*Operated by KAW Care Services Limited.*

Home Instead (Bury) is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/02/2019

## Practical info

- Postcode: M45 6AD
- Registered manager: Neild, Michelle
- Local authority: Bury
- Region: North West
- City: Manchester
- Last CQC check: 19/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Experiential training used to build empathy, including simulation of impaired vision and arthritis
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, yearly appraisals and unannounced spot checks in place
  - Published: 2021-10-30
- Finding
  - Evidence: Independent quality assurance survey showed 93% of people likely or very likely to recommend the service
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred culture with examples of caregivers going 'the extra mile', including birthday cards, holiday accompaniment and diabetes management coordination
  - Published: 2021-10-30
- Finding
  - Evidence: People fully involved in developing care plans and reported feeling in control of their own support
  - Published: 2021-10-30
- Finding
  - Evidence: Caregivers introduced to people before care commences as a 'golden rule', with compatibility considered
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment process including DBS checks, up to six references, and three-day induction before working with service users
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent, reliable and flexible caregiver team with all visits minimum one hour, enabling relaxed pace of care delivery
  - Published: 2021-10-30
- Finding
  - Evidence: Independent quality assurance surveys returned wholly positive feedback from people and families.
  - Published: 2019-06-21
- Finding
  - Evidence: Activities programme tailored to individual preferences; staff encouraged to develop meaningful social opportunities.
  - Published: 2019-06-21
- Finding
  - Evidence: Technology used to monitor visit arrival and departure times, enabling prompt action if visits ran late.
  - Published: 2019-06-21
- Finding
  - Evidence: Open and transparent leadership with visible, approachable management; staff scored the service over 90% across all survey areas.
  - Published: 2019-06-21
- Finding
  - Evidence: Strong community partnerships including Alzheimer's Society, Age UK, Imperial War Museum, and local authority.
  - Published: 2019-06-21
- Finding
  - Evidence: Multi-lingual workforce and culturally competent care with equality and diversity training.
  - Published: 2019-06-21
- Finding
  - Evidence: Care plans were detailed, person-centred, regularly reviewed, and co-produced with people and families.
  - Published: 2019-06-21
- Finding
  - Evidence: Supervision at least twice yearly, annual appraisal, and competency spot checks for personal care and medicines.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff received comprehensive training including Care Certificate, dementia, end of life, MCA/DoLS, nutrition, and infection control.
  - Published: 2019-06-21
- Finding
  - Evidence: Sufficient staffing levels maintained with consistent staff allocation; robust recruitment procedures with gap analysis.
  - Published: 2019-06-21
- Finding
  - Evidence: Medicines administration was safe, with weekly audits by the registered manager and NICE guidelines followed.
  - Published: 2019-06-21
- Finding
  - Evidence: People consistently reported feeling safe and trusting staff, with robust safeguarding policies and whistleblowing procedures in place.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1340368844

HomeCare Compass is an independent guide and is not affiliated with the CQC.