# Gleberry Support Hinckley

*Operated by Prestige Care 247 Ltd.*

Gleberry Support Hinckley is a CQC-regulated home-care agency in Hinckley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/06/2019

## Practical info

- Postcode: LE10 1HG
- Registered manager: Nkomo, Sethekeli
- Local authority: Leicestershire
- Region: East Midlands
- City: Hinckley
- Last CQC check: 15/Jun/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong caring relationships between staff and people, with dignity and privacy respected.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure was in place and people felt confident raising concerns.
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in planning and reviewing their care and support.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager conducted regular spot checks, audits of medication records, care plans, and risk assessments.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated good understanding of the Mental Capacity Act and sought consent before providing care.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had received regular training including medicines management, infection control, and safeguarding.
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staff team with punctual and flexible call scheduling.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and expressed high confidence in their carers.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: on one person's application form gaps in employment were not explained.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: for one person there were entries of 'O' indicating 'other'. Records did not say what this meant.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness, promoting independence and equality and diversity.
  - Published: 2019-06-15
- Finding
  - Evidence: Provider implemented continuous improvements, including introduction of company cars and business continuity planning.
  - Published: 2019-06-15
- Finding
  - Evidence: Management team known personally to all people and relatives; rated 9.9/10 on external feedback platform.
  - Published: 2019-06-15
- Finding
  - Evidence: Flexible care scheduling accommodated people's changing needs and personal timetables.
  - Published: 2019-06-15
- Finding
  - Evidence: Highly personalised care plans reflected individual preferences, routines, interests, cultural and religious needs.
  - Published: 2019-06-15
- Finding
  - Evidence: Staff received regular supervision, spot checks, monthly knowledge questionnaires, and access to NVQ development.
  - Published: 2019-06-15
- Finding
  - Evidence: No missed calls reported; electronic monitoring ensured staff arrived on time and stayed for the full allotted time.
  - Published: 2019-06-15
- Finding
  - Evidence: Medicines were administered on time, audited regularly, and staff were assessed as competent before administering medicines.
  - Published: 2019-06-15
- Finding
  - Evidence: People felt safe and staff had strong safeguarding knowledge; no concerns had been referred to the local authority.
  - Published: 2019-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1338992482

HomeCare Compass is an independent guide and is not affiliated with the CQC.