# Exemplary Care Services Ltd

Exemplary Care Services Ltd is a CQC-regulated home-care agency in Blackburn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2024

## Practical info

- Postcode: BB1 5QR
- Registered manager: Gould, Alenca
- Local authority: Blackburn with Darwen
- Region: North West
- City: Blackburn
- Last CQC check: 25/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-04-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-04-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-04-30

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-04-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-04-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-04-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-04-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-04-30

### Other

- Finding
  - Evidence: Accidents and incidents investigated with lessons learned log maintained
  - Published: 2025-04-30
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2025-04-30
- Finding
  - Evidence: Monthly feedback gathered from people and bi-annual satisfaction surveys conducted
  - Published: 2025-04-30
- Finding
  - Evidence: Registered manager understood and acted on duty of candour responsibilities
  - Published: 2025-04-30
- Finding
  - Evidence: Staff trained in safeguarding with clear internal and external reporting procedures
  - Published: 2025-04-30
- Finding
  - Evidence: Care plans personalised and regularly reviewed every 6 months or following changes in need
  - Published: 2025-04-30
- Finding
  - Evidence: Medicines managed safely with trained staff and practice checks
  - Published: 2025-04-30
- Finding
  - Evidence: Safe recruitment procedures with appropriate pre-employment checks
  - Published: 2025-04-30
- Finding
  - Evidence: Sufficient staffing levels with people usually receiving care from the same team
  - Published: 2025-04-30

### responsive

- Finding
  - End of life care and support
  - Published: 2025-04-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-04-30
- Finding
  - Meeting people's communication needs
  - Published: 2025-04-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-04-30

### safe

- Finding
  - Using medicines safely
  - Published: 2025-04-30
- Finding
  - Preventing and controlling infection
  - Published: 2025-04-30
- Finding
  - Staffing and recruitment
  - Published: 2025-04-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-04-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-04-30

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2025-04-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-04-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-04-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-04-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13361677286

HomeCare Compass is an independent guide and is not affiliated with the CQC.