# Holly Care Services - Main Office

*Operated by Holly Care Services Limited.*

Holly Care Services - Main Office is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/08/2023

## Practical info

- Postcode: IG1 1BF
- Registered manager: Aina, Olamide
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 01/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager attended local authority meetings and kept up to date with best practice
  - Published: 2023-08-01
- Finding
  - Evidence: People's privacy, dignity and independence actively promoted; confidentiality policy in place and followed
  - Published: 2023-08-01
- Finding
  - Evidence: Regular spot checks and quality audits by registered manager ensured care standards were maintained
  - Published: 2023-08-01
- Finding
  - Evidence: Open-door policy and regular staff meetings fostered positive, inclusive organisational culture
  - Published: 2023-08-01
- Finding
  - Evidence: Registered manager maintained effective relationships with health and social care professionals including occupational therapists
  - Published: 2023-08-01
- Finding
  - Evidence: Person-centred care plans with detailed individual preferences, communication needs and support requirements
  - Published: 2023-08-01
- Finding
  - Evidence: Staff received regular monthly supervision, induction and shadowing before working independently
  - Published: 2023-08-01
- Finding
  - Evidence: Robust recruitment processes including DBS checks, identity checks and references before staff commenced
  - Published: 2023-08-01
- Finding
  - Evidence: Consistent staffing ensured continuity of care; relatives confirmed same staff visited regularly
  - Published: 2023-08-01
- Finding
  - Evidence: People and relatives reported no missed visits; staff logged in/out via app monitored by registered manager
  - Published: 2023-08-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13361593325

HomeCare Compass is an independent guide and is not affiliated with the CQC.