# Multi Sensory Impairment Enabling (MSIE)

*Operated by Devon County Council.*

Multi Sensory Impairment Enabling (MSIE) is a CQC-regulated home-care agency in Exeter.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2023

## Practical info

- Postcode: EX2 4QD
- Registered manager: Thomas, Joanna
- Local authority: Devon
- Region: South West
- City: Exeter
- Last CQC check: 11/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-11

### Other

- Finding
  - Evidence: Staff felt respected, valued and supported, with positive moments scheme boosting morale.
  - Published: 2023-08-11
- Finding
  - Evidence: Inclusive communication support using BSL, Makaton, visual schedules and assistive technology.
  - Published: 2023-08-11
- Finding
  - Evidence: Strong multi-disciplinary working including ROVIC, occupational therapists, community nurses and specialists.
  - Published: 2023-08-11
- Finding
  - Evidence: Robust governance and quality assurance systems with continuous improvement culture.
  - Published: 2023-08-11
- Finding
  - Evidence: Positive, person-centred leadership with an approachable registered manager praised by families, staff and health professionals.
  - Published: 2023-08-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-11
- Finding
  - Using medicines safely
  - Published: 2023-08-11
- Finding
  - Staffing and recruitment
  - Published: 2023-08-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-11
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13356076875

HomeCare Compass is an independent guide and is not affiliated with the CQC.