# Dana Home Care

*Operated by Care Worldwide (London) Limited.*

Dana Home Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2019

## Practical info

- Postcode: NW4 4EF
- Registered manager: Willard, Mark
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 21/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Independence and dignity
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Staff training and support
  - Published: 2021-10-30
- Finding
  - Multi-agency working
  - Published: 2021-10-30
- Finding
  - Assessment of needs and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Safeguarding awareness among staff was good, with prompt reporting of incidents to the local authority.
  - Published: 2021-10-30
- Finding
  - Evidence: Consent and Mental Capacity Act processes were followed appropriately, with best interest assessments in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels were maintained with continuity of staff at each scheme, supporting trusting relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Attention was paid to communication needs, including use of Makaton and 'social stories' for autistic individuals.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people to engage in community activities, employment, and to develop independence skills.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised care plans and positive behaviour support plans were in place and kept under regular review.
  - Published: 2021-10-30
- Finding
  - Evidence: The service cooperated effectively with external organisations, healthcare professionals and local authorities to deliver care.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness, respect and compassion, and staff demonstrated good knowledge of individual needs and preferences.
  - Published: 2021-10-30
- **staff_training** _(minor)_
  - Evidence: The induction process was not in line with the national Care Certificate which is seen as best practice for ensuring each new staff member has demonstrated sufficient knowledge.
  - Published: 2021-10-30
- **safeguarding** _(critical)_
  - Evidence: The service relied too much on our interventions to support continuous learning and improvement...a safeguarding matter were not notified to us, as required by legislation.
  - Published: 2021-10-30

### responsive

- Finding
  - Communication support
  - Published: 2021-10-30
- Finding
  - Activities and community engagement
  - Published: 2021-10-30
- Finding
  - Personalised care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30

### well_led

- Finding
  - Culture and stakeholder engagement
  - Published: 2021-10-30
- Finding
  - Statutory notifications
  - Published: 2021-10-30
- Finding
  - Governance and audit
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1334816405

HomeCare Compass is an independent guide and is not affiliated with the CQC.