# Oasis Care and Training Agency (OCTA)

Oasis Care and Training Agency (OCTA) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/12/2023

## Practical info

- Postcode: SE15 1LW
- Registered manager: Yusuf, Mohamed
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 15/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-12-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-15

### Other

- Finding
  - Evidence: Duty of candour requirements were understood and evidenced by the registered manager and senior staff.
  - Published: 2023-12-15
- Finding
  - Evidence: Cultural and equality needs were captured in care plans and care workers provided culturally appropriate support.
  - Published: 2023-12-15
- Finding
  - Evidence: The registered manager and senior team were accessible and responsive to people and relatives.
  - Published: 2023-12-15
- Finding
  - Evidence: Complaints were documented, addressed and people were kept informed of outcomes.
  - Published: 2023-12-15
- Finding
  - Evidence: Robust safeguarding policies and processes with care workers able to recognise and report abuse.
  - Published: 2023-12-15
- Finding
  - Evidence: Effective partnership working with health and social care professionals and multiple local authorities.
  - Published: 2023-12-15
- Finding
  - Evidence: Sufficient staffing levels with skills matched to people's needs; care workers completed shadowing and induction on employment.
  - Published: 2023-12-15
- Finding
  - Evidence: Care plans were personalised and developed with input from people, relatives, health professionals and the local authority.
  - Published: 2023-12-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-15
- Finding
  - Supporting people to maintain relationships and take part in socially and culturally relevant activities
  - Published: 2023-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-15

### safe

- Finding
  - Lessons learned when things go wrong
  - Published: 2023-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-15
- Finding
  - Using medicines safely
  - Published: 2023-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-15
- Finding
  - Staffing and recruitment
  - Published: 2023-12-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-15
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-133380657

HomeCare Compass is an independent guide and is not affiliated with the CQC.