# Creative Support - Morecambe Service

*Operated by Creative Support Limited.*

Creative Support - Morecambe Service is a CQC-regulated home-care agency in Morecambe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LA4 5QN
- Registered manager: Lucas, Carol
- Local authority: Lancashire
- Region: North West
- City: Morecambe
- Last CQC check: 26/Sep/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Multidisciplinary working with health professionals; health action plans in place for supported living residents
  - Published: 2021-10-30
- Finding
  - Evidence: Positive staff culture with team autonomy, regular supervisions, appraisals, and recognition of achievements including a national internal quality award
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible complaints process including pictorial easy-read guides; no complaints raised at time of inspection
  - Published: 2021-10-30
- Finding
  - Evidence: Good application of MCA and DoLS principles, with best interests meetings and Court of Protection applications where required
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality assurance systems including unannounced audits by registered manager and area manager
  - Published: 2021-10-30
- Finding
  - Evidence: Strong promotion of independence and community participation, including employment, allotments, and self-directed activities
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing arrangements personalised to individual needs; flexible rotas adjusted in response to changing preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Improvements made to medicines management since previous Requires Improvement rating, including audits and competency checks
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, person-centred care plans in place, regularly reviewed and updated with input from professionals and relatives
  - Published: 2021-10-30
- Finding
  - Evidence: Staff described as kind, caring and committed by people and relatives; warm interactions observed during inspection visits
  - Published: 2021-10-30
- Finding
  - Evidence: Staffing levels were sufficient and staff were described as reliable and on time.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-disciplinary working with GPs, social workers and other healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager operated an open, candid culture and conducted regular audits to drive improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: People led active, fulfilling lives including employment, education, holidays and community activities.
  - Published: 2021-10-30
- Finding
  - Evidence: Communication needs were assessed and met using pictorial boards and easy-read materials.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with dignity, respect and kindness; relatives described care as 'absolutely first class'.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and developed in partnership with people.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received a thorough induction, regular training, supervision and appraisal.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with trained staff following correct procedures.
  - Published: 2021-10-30
- Finding
  - Evidence: People were protected from abuse by trained staff; safeguarding concerns were identified and reported appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: Management reviewed practice and introduced new measures for greater scrutiny of culture and governance.
  - Published: 2021-03-23
- Finding
  - Evidence: People felt safe with staff, had choice and control, and their rights and dignity were promoted and respected.
  - Published: 2021-03-23
- Finding
  - Evidence: Infection prevention and control measures were fully assured across all assessed areas including PPE, testing, and hygiene.
  - Published: 2021-03-23
- Finding
  - Evidence: Provider made staffing changes to minimise ongoing risk of bad practice following concerns.
  - Published: 2021-03-23
- Finding
  - Evidence: Allegations were highlighted through internal whistleblowing processes and shared with an independent external regulator.
  - Published: 2021-03-23
- Finding
  - Evidence: Staff had received training to recognise abuse and knew what action to take, including reporting allegations to external agencies.
  - Published: 2021-03-23
- **incident_learning** _(moderate)_
  - Evidence: The provider identified some improvements were required to ensure systems to prevent the risk of abuse were effective.
  - Published: 2021-03-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-03-23
- Finding
  - Preventing and controlling infection
  - Published: 2021-03-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-03-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-133366871

HomeCare Compass is an independent guide and is not affiliated with the CQC.