# Creative Support - London Services

*Operated by Creative Support Limited.*

Creative Support - London Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/11/2023

## Practical info

- Postcode: N19 4RZ
- Registered manager: Riley, Darius
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 09/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Hospital passports in place and multi-disciplinary team professionals involved in support plans.
  - Published: 2023-11-09
- Finding
  - Evidence: Registered manager had good understanding of duty of candour and a clear understanding of regulatory requirements.
  - Published: 2023-11-09
- Finding
  - Evidence: Strong partnership working with local authorities, health and social care professionals ensuring coordinated care.
  - Published: 2023-11-09
- Finding
  - Evidence: Effective governance processes including a range of audits and an improvement plan to monitor actions.
  - Published: 2023-11-09
- Finding
  - Evidence: Staff had thorough induction, ongoing training, supervision, appraisal, and peer support mechanisms.
  - Published: 2023-11-09
- Finding
  - Evidence: Comprehensive care plans reflected good understanding of people's needs including communication and sensory support needs.
  - Published: 2023-11-09
- Finding
  - Evidence: Medicines were managed safely with no gaps in records, regular audits, and regular competency checks for staff.
  - Published: 2023-11-09
- Finding
  - Evidence: Staff focused on people's strengths and promoted independence, supporting people with maximum choice and control of their lives.
  - Published: 2023-11-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-133366799

HomeCare Compass is an independent guide and is not affiliated with the CQC.