# Creative Support - Chorley & Wigan Services

*Operated by Creative Support Limited.*

Creative Support - Chorley & Wigan Services is a CQC-regulated home-care agency in Chorley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/12/2022

## Practical info

- Postcode: PR7 1JE
- Registered manager: Callan, Deborah
- Local authority: Lancashire
- Region: North West
- City: Chorley
- Last CQC check: 10/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider offered emotional and financial support to staff and people during the pandemic.
  - Published: 2022-12-10
- Finding
  - Evidence: Staff recruitment was robust with DBS checks and references obtained prior to commencement.
  - Published: 2022-12-10
- Finding
  - Evidence: People were supported to re-engage with community activities including day centres, health clubs and volunteering.
  - Published: 2022-12-10
- Finding
  - Evidence: Governance processes were effective, covering budgets, risk, incidents, safeguardings, complaints and compliments.
  - Published: 2022-12-10
- Finding
  - Evidence: Registered manager led by example, was accessible to staff and people, and fostered a person-centred culture.
  - Published: 2022-12-10
- Finding
  - Evidence: Incidents were reviewed by management with lessons learned and actions taken to minimise reoccurrence.
  - Published: 2022-12-10
- Finding
  - Evidence: Effective infection prevention and control measures were in place, including ongoing COVID-19 staff testing.
  - Published: 2022-12-10
- Finding
  - Evidence: Positive risk-taking was promoted, enabling people to develop independence and make their own choices.
  - Published: 2022-12-10
- Finding
  - Evidence: Medicines were managed safely with regular audits and competency assessments for all staff.
  - Published: 2022-12-10
- Finding
  - Evidence: Staff had robust safeguarding knowledge and the provider worked well with other agencies to keep people safe.
  - Published: 2022-12-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-10
- Finding
  - Using medicines safely
  - Published: 2022-12-10
- Finding
  - Staffing and recruitment
  - Published: 2022-12-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-10
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-10
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-133366620

HomeCare Compass is an independent guide and is not affiliated with the CQC.