# The Mews

*Operated by Parkcare Homes (No.2) Limited.*

The Mews is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2024

## Practical info

- Postcode: S66 2SE
- Registered manager: Hirst, Marie
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 12/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Governance system included audits covering medication, infection control and environment, with timely action on issues.
  - Published: 2024-03-08
- Finding
  - Evidence: The provider worked in line with the Mental Capacity Act and used advocacy services.
  - Published: 2024-03-08
- Finding
  - Evidence: A clear management structure monitored quality of care and drove improvements in service delivery.
  - Published: 2024-03-08
- Finding
  - Evidence: Relatives were highly complimentary: 'Since [relative] has been at The Mews, they have come on leaps and bounds.'
  - Published: 2024-03-08
- Finding
  - Evidence: Staff knew people well and were knowledgeable about how to mitigate risks to keep people safe.
  - Published: 2024-03-08
- Finding
  - Evidence: The provider had a system to identify trends from accidents and incidents and improve the service.
  - Published: 2024-03-08
- Finding
  - Evidence: Medicines were stored appropriately and PRN medicines administered in line with individual needs.
  - Published: 2024-03-08
- Finding
  - Evidence: People were supported on a one to one basis during the day, with a waking night staff team available overnight.
  - Published: 2024-03-08
- **infection_control** _(minor)_
  - Evidence: We carried out a tour of the home with the registered manager and found some areas in need of cleaning.
  - Published: 2024-03-08
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and references prior to commencement of employment.
  - Published: 2021-01-26
- Finding
  - Evidence: Strong, approachable leadership with an open-door management culture praised by both staff and people using the service.
  - Published: 2021-01-26
- Finding
  - Evidence: Effective quality monitoring systems in place including daily, weekly and monthly audits and satisfaction surveys.
  - Published: 2021-01-26
- Finding
  - Evidence: MCA and DoLS requirements understood and applied, with appropriate applications submitted for relevant individuals.
  - Published: 2021-01-26
- Finding
  - Evidence: Staff received regular supervision, annual appraisals, and a comprehensive programme of mandatory and additional training.
  - Published: 2021-01-26
- Finding
  - Evidence: Person-centred care plans developed with involvement of individuals and their families, detailing likes, dislikes and preferences.
  - Published: 2021-01-26
- Finding
  - Evidence: Sufficient staffing levels maintained to meet people's needs, with effective cover arrangements for sickness.
  - Published: 2021-01-26
- Finding
  - Evidence: Robust safeguarding procedures in place with staff demonstrating clear knowledge of how to respond to suspected abuse.
  - Published: 2021-01-26
- Finding
  - Evidence: People and relatives reported feeling safe and expressed high satisfaction with the care and support provided.
  - Published: 2021-01-26

### safe

- Finding
  - Consent to care and treatment in line with legislation and guidance
  - Published: 2024-03-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-08
- Finding
  - Using medicines safely
  - Published: 2024-03-08
- Finding
  - Staffing and recruitment
  - Published: 2024-03-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-03-08
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-08

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2024-03-08
- Finding
  - Engaging and involving people, public and staff considering equality characteristics
  - Published: 2024-03-08
- Finding
  - Managers and staff clarity on roles, quality performance, risks and regulatory requirements
  - Published: 2024-03-08
- Finding
  - Duty of candour understanding and application
  - Published: 2024-03-08
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2024-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-133288092

HomeCare Compass is an independent guide and is not affiliated with the CQC.