# Darlington Extra Care Services

*Operated by Making Space.*

Darlington Extra Care Services is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/01/2024

## Practical info

- Postcode: DL1 4UB
- Registered manager: Liddle, Rebecca
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 24/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2024-01-24
- Finding
  - Evidence: Regular questionnaires to people and families with actions taken to improve the service.
  - Published: 2024-01-24
- Finding
  - Evidence: Strong partnership working with district nurses, GPs and other healthcare professionals.
  - Published: 2024-01-24
- Finding
  - Evidence: Positive open culture with accessible leadership; staff felt supported and able to raise concerns.
  - Published: 2024-01-24
- Finding
  - Evidence: Regular audits by the registered manager effectively identified and addressed quality and safety issues.
  - Published: 2024-01-24
- Finding
  - Evidence: Robust recruitment safety checks and detailed staff records were maintained.
  - Published: 2024-01-24
- Finding
  - Evidence: Risk assessments and person-centred care plans were current and detailed.
  - Published: 2024-01-24
- Finding
  - Evidence: Staff training was up to date and regular supervision and appraisals were in place.
  - Published: 2024-01-24
- Finding
  - Evidence: Accidents, incidents and safeguarding concerns were effectively recorded, monitored and lessons shared with staff.
  - Published: 2024-01-24
- Finding
  - Evidence: Medicines were managed, recorded and administered safely, with specific guidance for 'as and when required' medicines.
  - Published: 2024-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1329030887

HomeCare Compass is an independent guide and is not affiliated with the CQC.