# Mencap South Notts Services

*Operated by Royal Mencap Society.*

Mencap South Notts Services is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NG10 4BD
- Registered manager: Antcliffe, Kathleen
- Local authority: Derbyshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 24/Feb/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Flexible, person-centred approach with care tailored to individual needs, preferences and communication styles
  - Published: 2021-01-24
- Finding
  - Evidence: Quality assurance systems including monthly audits, satisfaction surveys and accident/incident analysis
  - Published: 2021-01-24
- Finding
  - Evidence: Robust recruitment including people using the service being involved in staff selection
  - Published: 2021-01-24
- Finding
  - Evidence: People supported to maintain independence, hobbies, community participation and relationships
  - Published: 2021-01-24
- Finding
  - Evidence: Mental Capacity Act 2005 principles understood and applied, with decision-making forms in place
  - Published: 2021-01-24
- Finding
  - Evidence: Staff received relevant training including specialist training (e.g. dementia) and regular supervision
  - Published: 2021-01-24
- Finding
  - Evidence: Risk assessments and support plans developed with involvement of people and their representatives
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines managed safely with assessments, administration records and audit trails in place
  - Published: 2021-01-24
- Finding
  - Evidence: Sufficient staffing levels with consistent staff allocation enhancing continuity of care
  - Published: 2021-01-24
- Finding
  - Evidence: Staff understood safeguarding responsibilities and knew procedures to follow if concerns arose
  - Published: 2021-01-24
- Finding
  - Evidence: Relatives felt informed, involved and confident in the management of the service
  - Published: 2018-01-31
- Finding
  - Evidence: Assistive technology used to promote independence, e.g. vibrating pillow pad for person with hearing impairment
  - Published: 2018-01-31
- Finding
  - Evidence: Robust quality assurance systems linked to CQC fundamental standards with monthly audits
  - Published: 2018-01-31
- Finding
  - Evidence: Complaints used as a learning tool with clear procedures available in easy-read format
  - Published: 2018-01-31
- Finding
  - Evidence: Strong person-centred approach with people involved in monthly support plan reviews and goal-setting
  - Published: 2018-01-31
- Finding
  - Evidence: People supported to communicate using preferred methods including Makaton, pictures and accessible information formats
  - Published: 2018-01-31
- Finding
  - Evidence: Staff received thorough induction including Care Certificate, regular training, supervisions and appraisals
  - Published: 2018-01-31
- Finding
  - Evidence: Medicines managed safely with competency checks, administration records and clear audit trails
  - Published: 2018-01-31
- Finding
  - Evidence: Consistent staffing teams with appropriate skill mix tailored to individual support needs
  - Published: 2018-01-31
- Finding
  - Evidence: People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting procedures
  - Published: 2018-01-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1326722605

HomeCare Compass is an independent guide and is not affiliated with the CQC.