# 3BN CARE LTD

3BN CARE LTD is a CQC-regulated home-care agency in Corby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/07/2023

## Practical info

- Postcode: NN17 5ZB
- Registered manager: Mudenda, Noah
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Corby
- Last CQC check: 22/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-07-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-22
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-07-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-07-22

### Other

- Finding
  - Evidence: Company vehicles provided following feedback to improve call timeliness and prevent missed or late visits.
  - Published: 2023-07-22
- Finding
  - Evidence: Strong multi-agency working with nurses, district nursing teams, diabetes nurses, and intermediate care teams.
  - Published: 2023-07-22
- Finding
  - Evidence: Effective governance systems including audits, spot checks, feedback surveys, and incident monitoring.
  - Published: 2023-07-22
- Finding
  - Evidence: Provider invested in staff learning and development, maintaining a stable and motivated team.
  - Published: 2023-07-22
- Finding
  - Evidence: Positive, open and transparent culture with approachable registered manager valued by staff and people alike.
  - Published: 2023-07-22
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and co-produced with people and relatives.
  - Published: 2023-07-22
- Finding
  - Evidence: Staff received induction, ongoing training, regular supervisions, and direct observations.
  - Published: 2023-07-22
- Finding
  - Evidence: Medicines administered safely with accurate MAR records, staff competency assessments, and medicine administration audits.
  - Published: 2023-07-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-22
- Finding
  - Using medicines safely
  - Published: 2023-07-22
- Finding
  - Staffing and recruitment
  - Published: 2023-07-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-22

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-07-22
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-07-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-07-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13259187132

HomeCare Compass is an independent guide and is not affiliated with the CQC.