# J.C Michael Groups Ltd Bexley

*Operated by J.C.Michael Groups Ltd.*

J.C Michael Groups Ltd Bexley is a CQC-regulated home-care agency in Bexleyheath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/11/2021

## Practical info

- Postcode: DA6 7ER
- Registered manager: Ogunsola, Dayo
- Local authority: Bexley
- Region: London
- City: Bexleyheath
- Last CQC check: 26/Nov/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-11-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-11-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-11-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-11-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-11-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-11-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-11-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-11-26

### Other

- Finding
  - Evidence: Positive staff culture with good teamwork, accessible on-call support, and regular team meetings.
  - Published: 2021-11-26
- Finding
  - Evidence: Registered manager engaged with local authority provider forums and implemented learning to improve service delivery.
  - Published: 2021-11-26
- Finding
  - Evidence: Strong quality assurance including unannounced spot checks, telephone monitoring calls, and satisfaction surveys.
  - Published: 2021-11-26
- Finding
  - Evidence: Complaints handled effectively with a log, investigation process, and resolution letters evidenced.
  - Published: 2021-11-26
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and developed with input from people, relatives, and healthcare professionals.
  - Published: 2021-11-26
- Finding
  - Evidence: Medicines managed safely with MAR audits, competency assessments, and specialist CCG nurse training for complex administration.
  - Published: 2021-11-26
- Finding
  - Evidence: Robust safeguarding procedures in place with staff demonstrating clear understanding of reporting pathways.
  - Published: 2021-11-26
- Finding
  - Evidence: Staff deployed effectively with reduced travel time between calls; no missed calls reported and punctuality praised by people and relatives.
  - Published: 2021-11-26

### responsive

- Finding
  - End of life care and support
  - Published: 2021-11-26
- Finding
  - Meeting people's communication needs
  - Published: 2021-11-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-11-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-11-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-11-26
- Finding
  - Preventing and controlling infection
  - Published: 2021-11-26
- Finding
  - Using medicines safely
  - Published: 2021-11-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-11-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-11-26
- Finding
  - Staffing and recruitment
  - Published: 2021-11-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-11-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-11-26
- Finding
  - Continuous learning and improving care
  - Published: 2021-11-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-11-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1325018551

HomeCare Compass is an independent guide and is not affiliated with the CQC.