# Bluebird Care (Manchester North and Salford)

*Operated by ATS Manchester North/Salford.*

Bluebird Care (Manchester North and Salford) is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: M8 8LG
- Registered manager: Kausar, Salma
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-05-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-11
- Finding
  - Supporting people to eat and drink enough; Supporting people to live healthier lives and access healthcare
  - Published: 2023-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-11

### Other

- Finding
  - Evidence: Effective multi-agency working with case managers, medical professionals and other care agencies
  - Published: 2023-05-11
- Finding
  - Evidence: Quality assurance system in place including Bluebird national franchise central quality team audits and compliance monitoring visits
  - Published: 2023-05-11
- Finding
  - Evidence: Strong management support for staff following incidents, with hands-on registered manager and nominated individual
  - Published: 2023-05-11
- Finding
  - Evidence: Safe recruitment practices with all pre-employment checks completed before staff started
  - Published: 2023-05-11
- Finding
  - Evidence: Positive feedback from people, relatives, staff and case managers about responsiveness, communication and person-centred care
  - Published: 2023-05-11
- Finding
  - Evidence: Electronic MAR system with alerts for missed medication administration, supported by monthly audits
  - Published: 2023-05-11
- Finding
  - Evidence: Consistent staff assigned to each person, enabling strong knowledge of individual needs and reliable, punctual visit attendance
  - Published: 2023-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-11
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-05-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-11
- Finding
  - Using medicines safely
  - Published: 2023-05-11
- Finding
  - Staffing and recruitment
  - Published: 2023-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-11
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-11
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13221412369

HomeCare Compass is an independent guide and is not affiliated with the CQC.