# Ornate Healthcare Trafford

*Operated by Highland Ornate Limited.*

Ornate Healthcare Trafford is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/06/2023

## Practical info

- Postcode: M16 0QA
- Registered manager: Marunda, Theresa
- Local authority: Trafford
- Region: North West
- City: Manchester
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-01
- Finding
  - Supporting people to eat and drink enough; Supporting people to live healthier lives and access healthcare
  - Published: 2023-07-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-01

### Other

- Finding
  - Evidence: Call times were monitored to ensure staff were punctual and stayed the full length of calls.
  - Published: 2023-07-01
- Finding
  - Evidence: The service worked effectively with a range of external professionals and the local authority commissioning team.
  - Published: 2023-07-01
- Finding
  - Evidence: Complaints were investigated and resolved, with lessons learnt and actions completed.
  - Published: 2023-07-01
- Finding
  - Evidence: People were supported to maintain their health and nutritional needs where applicable.
  - Published: 2023-07-01
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2023-07-01
- Finding
  - Evidence: People and relatives were involved in agreeing and reviewing care and support plans.
  - Published: 2023-07-01
- Finding
  - Evidence: Care and support plans identified people's support needs and provided guidance for meeting needs and managing risks.
  - Published: 2023-07-01
- Finding
  - Evidence: Staff were safely recruited with all pre-employment checks completed before starting.
  - Published: 2023-07-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-07-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-01
- Finding
  - Staffing and recruitment
  - Published: 2023-07-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-01
- Finding
  - Using medicines safely
  - Published: 2023-07-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13220200077

HomeCare Compass is an independent guide and is not affiliated with the CQC.