# Sheila-Jeans Home Care Limited

Sheila-Jeans Home Care Limited is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/07/2023

## Practical info

- Postcode: M21 7SE
- Registered manager: Barker, Sophie
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 28/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-07-28

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-28
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-07-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-28

### Other

- Finding
  - Evidence: The service worked proactively with other professionals including GPs and district nurses.
  - Published: 2023-07-28
- Finding
  - Evidence: People's cultural needs were recorded and respected by staff.
  - Published: 2023-07-28
- Finding
  - Evidence: Staff felt well supported by the registered manager and described a positive, open team culture.
  - Published: 2023-07-28
- Finding
  - Evidence: The registered manager was hands-on, reviewing care plans every 6 months and medicine administration records monthly.
  - Published: 2023-07-28
- Finding
  - Evidence: Strong communication between people, relatives, staff and the registered manager, with issues resolved promptly.
  - Published: 2023-07-28
- Finding
  - Evidence: People were supported to participate in cultural, social and educational activities aligned with their preferences.
  - Published: 2023-07-28
- Finding
  - Evidence: Risks were identified and guidance provided to minimise them, with environmental assessments completed for each property.
  - Published: 2023-07-28
- Finding
  - Evidence: Sufficient staffing levels with regular, consistent staff supporting each person, enabling strong familiarity with individual needs.
  - Published: 2023-07-28
- Finding
  - Evidence: Staff were safely recruited with DBS checks and fully completed application forms in place.
  - Published: 2023-07-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-28
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and culturally relevant activities
  - Published: 2023-07-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-28
- Finding
  - Staffing and recruitment
  - Published: 2023-07-28
- Finding
  - Using medicines safely
  - Published: 2023-07-28

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-28
- Finding
  - Working in partnership with others
  - Published: 2023-07-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-28
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance
  - Published: 2023-07-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13217304348

HomeCare Compass is an independent guide and is not affiliated with the CQC.