# Visiting Angels Central Lancashire

*Operated by One by One Care Ltd.*

Visiting Angels Central Lancashire is a CQC-regulated home-care agency in Chorley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/05/2023

## Practical info

- Postcode: PR7 2SL
- Registered manager: Nightingale, Jane
- Local authority: Lancashire
- Region: North West
- City: Chorley
- Last CQC check: 12/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-12
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-05-12

### Other

- Finding
  - Evidence: People supported to maintain independence and access community activities, with staff facilitating new leisure and work opportunities.
  - Published: 2023-05-12
- Finding
  - Evidence: Provider recognised and rewarded staff through initiatives such as 'Angel of the Month' and a regular newsletter celebrating positive practices.
  - Published: 2023-05-12
- Finding
  - Evidence: Continuous learning systems in place, including audits, reflective discussion after incidents, and staff meetings to share best practice.
  - Published: 2023-05-12
- Finding
  - Evidence: Service supported people's social, cultural and religious needs, including allocating staff of the same faith and researching religious beliefs.
  - Published: 2023-05-12
- Finding
  - Evidence: Registered manager described as approachable, dedicated and operating an open-door policy by both staff and people using the service.
  - Published: 2023-05-12
- Finding
  - Evidence: Staff underwent a 6-week induction programme combining face-to-face and online training, plus specialised training tailored to individual care needs.
  - Published: 2023-05-12
- Finding
  - Evidence: People had choice in which staff supported them, with matching based on shared interests and character compatibility.
  - Published: 2023-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-12
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
  - Published: 2023-05-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-12
- Finding
  - Using medicines safely
  - Published: 2023-05-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-12
- Finding
  - Staffing and recruitment
  - Published: 2023-05-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-12
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-12
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13213390282

HomeCare Compass is an independent guide and is not affiliated with the CQC.