# Heritage Healthcare York

*Operated by DCS&D Limited.*

Heritage Healthcare York is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/11/2024

## Practical info

- Postcode: YO30 4AG
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 12/Nov/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-01-24
- Finding
  - Involvement in decisions
  - Published: 2021-01-24
- Finding
  - Caring relationships and person-centred approach
  - Published: 2021-01-24

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2021-01-24
- Finding
  - Consent and mental capacity
  - Published: 2021-01-24
- Finding
  - Supervision and support
  - Published: 2021-01-24
- Finding
  - Induction and training
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: Consent and mental capacity handled appropriately in line with MCA 2005.
  - Published: 2021-01-24
- Finding
  - Evidence: Regular spot checks and competency checks of care workers' practice conducted by registered manager.
  - Published: 2021-01-24
- Finding
  - Evidence: People and relatives were consistently positive about the caring and compassionate approach of care workers.
  - Published: 2021-01-24
- Finding
  - Evidence: Strong continuity of care through consistent care worker allocation and advance rotas.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust complaints handling with detailed written responses and evidence of learning.
  - Published: 2021-01-24
- Finding
  - Evidence: Registered manager provided hands-on care to monitor quality and build rapport with service users.
  - Published: 2021-01-24
- Finding
  - Evidence: Person-centred care plans developed with involvement of people using the service.
  - Published: 2021-01-24
- Finding
  - Evidence: Effective induction programme with shadowing to support new care workers.
  - Published: 2021-01-24
- Finding
  - Evidence: Safe recruitment process in place including DBS checks, references and interviews.
  - Published: 2021-01-24
- Finding
  - Evidence: Care workers demonstrated clear understanding of safeguarding and knew what action to take to keep people safe.
  - Published: 2021-01-24
- **staff_training** _(minor)_
  - Evidence: 15 out of 23 care workers had completed first aid training, nine had completed health and safety training, eight had completed infection control training.
  - Published: 2021-01-24
- **governance** _(moderate)_
  - Evidence: The registered manager told us that they did not document formal audits of care plans, risks assessments or MARs.
  - Published: 2021-01-24
- **record_keeping** _(moderate)_
  - Evidence: We found that records were not always well maintained and saw gaps in care plans that had not been identified and updated.
  - Published: 2021-01-24
- **medication_management** _(moderate)_
  - Evidence: We found gaps on MARs where care workers had not signed to record that they had administered that person's prescribed medication.
  - Published: 2021-01-24

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Care planning and personalisation
  - Published: 2021-01-24

### safe

- Finding
  - Medication management
  - Published: 2021-01-24
- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-24
- Finding
  - Risk assessment and management
  - Published: 2021-01-24
- Finding
  - Safeguarding
  - Published: 2021-01-24

### well_led

- Finding
  - Record keeping audits
  - Published: 2021-01-24
- Finding
  - Quality assurance and governance
  - Published: 2021-01-24
- Finding
  - Leadership and culture
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1321040853

HomeCare Compass is an independent guide and is not affiliated with the CQC.