# N-Able Care

*Operated by Mr Phillip John Lawlor.*

N-Able Care is a CQC-regulated home-care agency in Axminster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/07/2023

## Practical info

- Postcode: EX13 5GL
- Local authority: Devon
- Region: South West
- City: Axminster
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-08

### Other

- Finding
  - Evidence: A lessons learnt exercise was completed following a missed visit to reduce reoccurrence.
  - Published: 2023-07-08
- Finding
  - Evidence: Sufficient stocks of PPE were available.
  - Published: 2023-07-08
- Finding
  - Evidence: Person was involved in recruitment of their own staff and reviewing their care plan.
  - Published: 2023-07-08
- Finding
  - Evidence: Partnership working with external healthcare professionals such as GPs and podiatrists was evidenced.
  - Published: 2023-07-08
- Finding
  - Evidence: Communication needs were assessed and documented; written information provided in accessible formats.
  - Published: 2023-07-08
- Finding
  - Evidence: DBS checks were in place for all staff.
  - Published: 2023-07-08
- Finding
  - Evidence: Provider was open, transparent and responsive throughout the inspection, acting on feedback immediately.
  - Published: 2023-07-08
- Finding
  - Evidence: Staff supported the person's independence and promoted choice and control in their daily life.
  - Published: 2023-07-08
- Finding
  - Evidence: Person received consistent care from a small team who knew them well, and felt safe, involved, and respected.
  - Published: 2023-07-08
- **supervision_appraisal** _(minor)_
  - Evidence: Supervisions had recently started to take place to provide support to staff. The provider also planned to arrange team meetings.
  - Published: 2023-07-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-07-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-08
- Finding
  - Using medicines safely
  - Published: 2023-07-08
- Finding
  - Staffing and recruitment
  - Published: 2023-07-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-08
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13188118798

HomeCare Compass is an independent guide and is not affiliated with the CQC.