# Stockport Metropolitan Borough Council

*Operated by Stockport Metropolitan Borough Council - Opportunities Together.*

Stockport Metropolitan Borough Council is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2019

## Practical info

- Postcode: SK1 3XE
- Registered manager: Pendleton, Hayley
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 13/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Privacy, dignity and confidentiality
  - Published: 2021-10-30
- Finding
  - Communication and advocacy
  - Published: 2021-10-30
- Finding
  - Person-centred and respectful care
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Clear management structure with a registered manager, four team managers and effective communication channels including team meetings and staff briefings.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care plans were in place for aging service users, including liaison with Macmillan nurses and staff trained in Six Steps pathway.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular quality audits covering challenging behaviour, accident reporting, risk assessments and physical environment.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to pursue hobbies, interests, employment and community activities.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred reviews held every six months involving the person, family, advocates and social workers.
  - Published: 2021-10-30
- Finding
  - Evidence: Mental Capacity Act principles were well understood and applied, with capacity assessments and best interest decisions recorded.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision at least four times per year and had access to ongoing training across 12 key areas.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong recruitment procedures including DBS checks and thorough pre-employment vetting.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive, individualised care plans with detailed risk assessments and specialist guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding policies and whistle-blowing procedures were in place and understood by all staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and staff demonstrated in-depth knowledge of individuals' physical, social and emotional needs.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and independence
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Incident and accident monitoring
  - Published: 2021-10-30
- Finding
  - Quality monitoring and audits
  - Published: 2021-10-30
- Finding
  - Registered manager and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-131782638

HomeCare Compass is an independent guide and is not affiliated with the CQC.